Cyber Security
Recent discoveries have brought to light significant vulnerabilities within Judge0, an open-source sandboxing service widely used for secure code execution. These shortcomings have posed serious concerns for various
April 30, 2024
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Cyber Security
ICICI Bank faced a significant crisis when a data leak involving sensitive customer credit card information was confirmed. Around 17,000 users were impacted by the breach as a
April 30, 2024
Customer Experience (CX)
In today’s digital era, a superior customer experience is crucial for businesses seeking to prosper. Digital marketing isn’t just for promotions—it’s integral to designing a rewarding customer journey.
April 29, 2024
Customer Experience (CX)
The rise of Artificial Intelligence (AI) tools is transforming the realm of customer experience (CX), playing a pivotal role in customizing interactions, fostering brand loyalty, and propelling sales
April 29, 2024
Customer Experience (CX)
In an era where digital prowess and physical presence are both critical touchpoints for consumer satisfaction, the concept of phygital customer experiences (CX) emerges as a cornerstone for
April 25, 2024
Customer Experience (CX)
In today’s swift digital environment, consumers often rush through Terms and Conditions without much thought, eager to engage with the newest tech offerings. This widespread habit, cutting across
April 24, 2024
Customer Experience (CX)
In today’s digital era, companies vie for customer loyalty through service excellence. As technological strides are made, many have turned to AI and chatbots as a panacea for
April 24, 2024
Customer Experience (CX)
In the modern business landscape, customer satisfaction is paramount. However, there’s a powerful element often overshadowed by the dazzle of direct customer engagement strategies—the internal team. Internal teams
April 23, 2024
Cyber Security
In the dynamic realm of cybersecurity, we witness an alarming scenario where Shakeel Ahmed, a reputed security expert, fell from grace by masterminding cyber-attacks on crypto exchanges. This
April 18, 2024
Customer Experience (CX)
Visuals have emerged as a dynamic player in clearer communication, especially in addressing complex customer service issues. This visual storytelling can turn intricate tech troubleshooting, for example, into
April 17, 2024
Cyber Security
Apple has sounded the alarm for iPhone users in 92 nations, including India, regarding highly sophisticated “mercenary spyware attacks”. These are not your average cyber threats; they are
April 16, 2024
Cyber Security
As 2024 unfolds, the cybersecurity sphere is tentatively hopeful. A disturbing escalation in ransomware attacks occurred in 2023, when incidents rose by over half. However, the first few
April 16, 2024