Imagine a shopper browsing online for a new gadget, only to find that the in-store experience contradicts the website’s promises—different pricing, unavailable stock, and no record of their digital cart, creating a frustrating disconnect. This stark reminder of how often customer journeys fall apart leaves brands scrambling to bridge the gap between expectation and reality. In an era where digital
Setting the Stage for Omnichannel Impact In an era where customer expectations are skyrocketing, businesses face a staggering reality: over 70% of consumers now demand seamless interactions across multiple channels, from social media to messaging apps, without losing context or personalization. This shift marks a pivotal moment for industries worldwide, particularly in dynamic markets like South Africa, where digital adoption
As the calendar flips to the midpoint of the year, businesses across industries find themselves at a crucial juncture to evaluate the effectiveness of their Customer Success (CS) strategies, questioning whether the metrics in use genuinely capture the essence of customer relationships. This period, often seen as a bridge between initial planning and year-end results, provides a unique opportunity to
Introduction Imagine a scenario where a major manufacturing plant grinds to a halt for nearly an hour, all because a vision model powering its assembly line was tampered with by malicious software, costing thousands in lost productivity. This is no longer a distant possibility but a stark reality as cyber attacks targeting artificial intelligence (AI) infrastructure surge in sophistication and
In an era where digital security is paramount, the recent cyber-attack on DaVita, a leading kidney dialysis provider in the United States, has sent shockwaves through the healthcare industry by exposing the sensitive data of over 900,000 patients. This breach, occurring over several weeks between March and April, underscores the persistent vulnerabilities within critical sectors that handle vast amounts of
In a chilling reminder of the ever-looming threats in the digital realm, a critical zero-day vulnerability in WinRAR, a popular file compression tool used by millions worldwide, has been uncovered and actively exploited by a notorious Russia-aligned cyber group known as RomCom. Tracked under the identifier CVE-2025-8088, this path traversal flaw allows malicious actors to embed harmful files within seemingly
A staggering cybersecurity crisis has unfolded as a critical zero-day vulnerability in Microsoft SharePoint Server, identified as CVE-2025-53770, has been actively exploited since July 7 of this year, threatening thousands of organizations worldwide with unauthorized access and data theft. This alarming situation underscores a growing trend of sophisticated attacks targeting essential collaboration platforms, posing severe risks to critical sectors such
Introduction Imagine a sales landscape where every interaction is tailored, every lead is prioritized with precision, and mundane tasks vanish from a salesperson’s daily grind, all thanks to cutting-edge technology. Artificial intelligence (AI) is rapidly reshaping the world of sales, with a staggering 83% of sales teams using AI reporting revenue growth in recent studies, compared to just 66% of
Imagine a banking world where a virtual assistant not only answers queries but anticipates customer needs, processes complex financial decisions in real-time, and offers personalized advice on major life purchases. This is no longer a distant vision but a tangible reality being shaped by agentic AI, a groundbreaking force revolutionizing the financial sector. With the ability to act autonomously and
Unveiling the Silent Decision-Makers in B2B Markets In the intricate ecosystem of B2B transactions, a staggering 81% of purchase decisions are influenced by individuals who never directly interact with vendors—often referred to as hidden buyers. These stakeholders, lurking in departments like finance, operations, or legal, wield significant power in shaping organizational choices without being the primary users of a product
Introduction Imagine a scenario where an organization’s most sensitive data—enterprise secrets, tokens, and corporate identities—are stored in what is believed to be an impenetrable digital vault, only to discover that remote attackers can breach it without any credentials. This alarming reality has come to light with the identification of over a dozen critical vulnerabilities in secure vault solutions from CyberArk
In an era where cloud environments underpin the operations of countless organizations worldwide, the cybersecurity challenges they present have never been more pressing, and with data breaches and sophisticated attacks making headlines regularly, security teams face a daunting reality. Traditional remediation methods, such as patching vulnerabilities or updating code, often encounter significant delays due to technical limitations, business priorities, or
