Customer Experience (CX)
Customer experience management (CXM) has become a cornerstone for businesses seeking to maintain a competitive edge. Originating from concepts introduced by Abbott and Alderson in the 1950s, CX
September 16, 2024
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Customer Experience (CX)
The impact of customer reviews on e-commerce and brand growth cannot be overstated in today’s digital-first world. A notable trend observed in the past few years is the
September 16, 2024
Cyber Security
In the vast landscape of the internet, the delicate balance of SEO ranking systems can be a decisive factor for digital success. However, the recent exploits by a
September 16, 2024
Cyber Security
The cybersecurity landscape is increasingly fraught with sophisticated threats, and the latest campaign by the notorious North Korean Lazarus Group exemplifies this shift. By targeting software developers with
September 13, 2024
Customer Experience (CX)
The rapid evolution of marketing technology (Martech) is significantly altering how businesses interact with their customers. As the digital landscape becomes increasingly sophisticated, the need for an engaging
September 13, 2024
Cyber Security
Transport for London (TfL) has revealed that last week’s cyber attack is far more serious than initially perceived, potentially exposing the personal data of thousands of passengers and
September 12, 2024
Cyber Security
Ivanti has rolled out crucial software updates aimed at mitigating multiple vulnerabilities in its Endpoint Manager (EPM) software, targeting a spectrum of security flaws that could potentially jeopardize
September 12, 2024
Cyber Security
The increasing reliance on remote access tools (RATs) within Operational Technology (OT) environments is raising significant concerns about cybersecurity. As the line between IT and OT continues to
September 12, 2024
Customer Experience (CX)
Transcom, a noted leader in the customer experience management industry, has been recognized with the prestigious 2024 Asia-Pacific and North American Competitive Strategy Leadership Award by Frost &
September 12, 2024
Cyber Security
A critical vulnerability has been identified in the LoadMaster product line, including all LoadMaster releases and the LoadMaster Multi-Tenant (MT) hypervisor, cataloged as CVE-2024-7591. This vulnerability could allow
September 11, 2024
Cyber Security
The U.S. Department of Justice (DoJ) has initiated a new round of reimbursements, distributing $18.5 million to individuals defrauded via Western Union services. This is part of an
September 11, 2024
Cyber Security
Ransomware remains a pervasive cyber threat, continually evolving with new tactics and strains. One such emerging force in the landscape is CosmicBeetle, a threat actor now operating with
September 11, 2024