Cyber Security
The computing landscape is rife with unseen dangers that can compromise our data and operational integrity. A recent discovery in the popular Fluent Bit logging utility has sent
May 24, 2024
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Customer Experience (CX)
The retail landscape is undergoing a seismic shift as Predictive Artificial Intelligence (AI) takes center stage, redefining the way retailers interact with their customers. This technological evolution is
May 23, 2024
Customer Experience (CX)
In the dynamic landscape of today’s business world, companies that prioritize consumer rights establish themselves as leaders in the market. By understanding and integrating consumer protection laws into
May 22, 2024
Customer Experience (CX)
Customer experience management (CXM) is undergoing a paradigm shift, with IntouchCX at the vanguard of this transformation. As businesses realize the value of sophisticated customer engagement, IntouchCX has
May 22, 2024
Customer Experience (CX)
SuccessKPI, Inc. has been recognized for its exceptional contribution to the contact center industry with the 2024 American Business Award for Achievement in Product Innovation. This prestigious accolade
May 22, 2024
Customer Experience (CX)
The customer experience (CX) is often wrongly perceived as solely the responsibility of frontline employees. This article seeks to dispel this myth by illustrating that CX is built
May 22, 2024
Customer Experience (CX)
The evolution of customer service has seen an unprecedented shift with the emergence of Artificial Intelligence (AI). As businesses seek to streamline and enhance their service models, the
May 21, 2024
ABM Marketing Technology
Account-Based Marketing (ABM) is transforming the landscape of business by redirecting marketing efforts from a broad audience to specific high-value accounts. Traditionally, marketing followed a wide net approach—casting
May 20, 2024
Customer Experience (CX)
The customer experience (CX) landscape is rapidly transforming, and Aberdeen’s 2024 State of CX report unveils the cutting-edge technologies that are redefining how businesses connect with customers. Dive
May 20, 2024
Cyber Security
In the ceaseless arms race of cybersecurity, a new player has emerged from the digital shadows. Antidote, an Android banking Trojan of striking sophistication, has begun its malevolent
May 20, 2024
Cyber Security
In a sophisticated new wave of cyberattacks, Facebook Business Accounts have become the latest target. Cybercriminals masquerading as the Facebook Ads Team have deployed a highly deceptive phishing
May 20, 2024
Customer Experience (CX)
The landscape of customer service is undergoing profound changes, primarily influenced by the advent of artificial intelligence (AI). AI has rapidly become a cornerstone of customer experience (CX)
May 17, 2024