8×8, Inc., a leading provider of integrated contact center and unified communication solutions, has significantly advanced in enhancing customer experience (CX) through its AI-powered platforms. The company’s ongoing
On November 7, 2024, Finastra, a prominent fintech company based in London, detected suspicious activity on its Secure File Transfer Protocol (SFTP) platform, used to securely transfer large
Imagine reaching out to customer service only to feel your stress levels rise instead of finding relief from your initial problem; this is the reality for many consumers
Focusing on customer care is always important, but there are times when it must be taken to new heights. Businesses must really prioritize customer impact during events like
The holiday shopping season is a pivotal time for retailers, often accounting for a significant portion of their annual sales. With a surge in eCommerce activity, the pressure
Artificial Intelligence (AI) is transforming the marketing landscape, offering innovative ways to enhance customer engagement. By automating processes, personalizing interactions, and providing real-time insights, AI tools are helping
The manufacturing sector is facing an unprecedented surge in sophisticated email-based cyber threats, raising questions about their readiness to defend against such attacks. These threats, often in the
The BianLian ransomware group, primarily based in Russia, has significantly impacted various sectors, with healthcare being one of the most affected. This article delves into the group’s evolving
The landscape of customer service management is rapidly evolving, with cloud contact centers emerging as a pivotal solution hosted and operated over the internet by third parties. This
A contact center infrastructure (CCI) is a framework composed of the physical and virtual resources that a contact or call center facility needs to operate effectively. Contact center
The evolution of customer experience management (CXM) is undergoing a significant transformation with the advent of agentic artificial intelligence (AI) technologies. Major enterprise digital communication companies like Cisco
In today’s competitive business landscape, the role of a CEO extends far beyond traditional executive responsibilities. Joseph Edgar, a seasoned founder and CEO, argues that prioritizing customer experience
