In the ever-evolving digital age, cybersecurity has become a critical concern for organizations worldwide, with healthcare systems like the UK’s National Health Service (NHS) facing increasingly sophisticated attacks.
During the third quarter of 2025, Best Buy showcased the success of its customer-centric strategies, resulting in improved operations and higher customer satisfaction despite a moderate sales decline.
As businesses face increasing competition and elevated customer expectations, delivering exceptional customer service has become a vital strategy. One of the primary methods companies are using to meet
Customer feedback has always played a critical role in shaping business strategies and improving products and services in the B2B sector. Traditionally, companies have relied on surveys, such
In today’s competitive business environment, customer attention and loyalty are paramount, necessitating ongoing efforts by brands to meet ever-changing expectations. Artificial intelligence (AI) has emerged as a pivotal
The integrity of Romania’s ongoing presidential election has come under scrutiny after the national security council raised alarms about potential cyber-attacks that could sway the results. During a
In the face of customer frustration with poor experiences, businesses must take proactive steps to improve satisfaction. Recently, a Forrester report highlighted an alarming trend: customer satisfaction in
The increasing number of North Korean IT workers masquerading as professionals from other countries to obtain remote employment and freelance agreements poses a significant threat to global businesses.
The transformative impact of human-centric artificial intelligence (AI) on customer experience (CX) and loyalty is the focus of Zendesk’s “2025 Customer Experience Trends Report”. This comprehensive study, based
Artificial intelligence (AI) is revolutionizing the customer experience (CX) landscape, offering businesses new ways to enhance customer satisfaction and drive return on investment (ROI). This transformation is primarily
In today’s fast-paced business environment, maintaining a customer-centric approach is essential for fostering loyalty and driving innovation. While the adage "the customer is always right" may not always
The integration of artificial intelligence (AI) in call centers is revolutionizing customer service by streamlining processes and enhancing the quality of interactions. Automation of routine inquiries, real-time insights,
