Customer Experience (CX)
Harnessing the power of Artificial Intelligence (AI), businesses are experiencing a transformational shift in how they manage Customer Experience (CX). This revolution is characterized by the ability to
September 20, 2024
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Cyber Security
In the wake of the significant 2023 data breach at Capita, questions surrounding corporate accountability and data security have taken center stage. The breach, attributed to a ransomware
September 20, 2024
In the competitive business world, the collaboration between support and Customer Experience (CX) departments is essential for maintaining strong customer relationships, organizing touchpoints effectively, and ensuring the overall
September 19, 2024
Customer Experience (CX)
In today’s digital world, ensuring a seamless user experience has become crucial for businesses to remain competitive, and CX audits serve as an essential tool to achieve this
September 19, 2024
Customer Experience (CX)
In today’s fiercely competitive market, businesses are continuously seeking new ways to stand out and create lasting relationships with their customers. One key differentiator that has proven to
September 19, 2024
Cyber Security
In a coordinated effort to reinforce the security of web applications, the US Cybersecurity and Infrastructure Security Agency (CISA) and the Federal Bureau of Investigation (FBI) have issued
September 19, 2024
Cyber Security
In a bold but necessary move, Doctor Web (Dr.Web), a prominent Russian cybersecurity firm specializing in antivirus software, took the drastic measure of disconnecting its servers to protect
September 19, 2024
Cyber Security
In the age where personal data is only a few clicks away, cybercriminals are finding innovative ways to exploit this information for nefarious purposes. One such method that
September 19, 2024
Cyber Security
Email security breaches are an escalating threat to critical infrastructure (CI) organizations. Here we delve into the nature of these threats, the rising trends, and the necessary measures
September 19, 2024
Cyber Security
The US government has intensified its efforts to curb the unauthorized use of commercial spyware, with particular focus on the actions taken against Intellexa, a controversial spyware manufacturer.
September 19, 2024
Cyber Security
When Ghost, an encrypted messaging service used by criminals, was brought down by international law enforcement agencies, it underscored the growing complexity and necessity of cooperation required to
September 19, 2024
Customer Experience (CX)
Businesses today face mounting pressure to enhance their customer experience (CX). CX quality is at an all-time low, prompting companies to scramble for solutions that can combat rising
September 18, 2024