In an era where digital safety is paramount, a staggering breach at Tea, a women-only dating app designed to prioritize user security, has sent shockwaves through the tech and cybersecurity communities. This incident, affecting users registered before early 2024, exposed approximately 72,000 user images, including sensitive selfies and identification documents used for verification purposes. Beyond the sheer volume of exposed
In an era where digital threats loom larger than ever, the United Kingdom faces an urgent need to safeguard its most vital systems from cyber-attacks that could disrupt national security, economic stability, and public safety. The National Cyber Security Centre (NCSC) has taken a significant step forward by updating its Cyber Assessment Framework (CAF), a critical tool designed to enhance
What if the very tools meant to measure customer satisfaction are steering businesses down the wrong path? In an era where customer expectations shift at lightning speed, clinging to outdated metrics can spell disaster for even the most established companies, leaving them vulnerable to losing trust and market share. Picture a global retailer pouring millions into campaigns based on high
The Transformative Power of Generative AI in Banking In an era where technology reshapes industries at an unprecedented pace, generative AI (GenAI) stands out as a revolutionary force, particularly in the banking sector, where it is driving innovation to new heights by redefining how financial institutions operate and engage with customers. This cutting-edge technology, capable of creating content, predicting outcomes,
South Africa’s online shopping landscape is witnessing a seismic shift, propelled by an elite group of consumers who spend big and demand even more, turning a single click into a trend. These shoppers, whose expectations for speed and personalization are reshaping how brands operate, are known as super-duper shoppers—high-income, tech-savvy individuals who are not just buying products but rewriting the
Imagine a bustling online marketplace where millions of transactions occur daily, each secured by a digital lock known as an SSL certificate, and suddenly, one of those locks fails due to neglect, allowing attackers to slip in unnoticed, intercepting sensitive data or tricking users into revealing personal information. This scenario underscores a critical yet often overlooked aspect of cybersecurity: certificate
Introduction Imagine a scenario where a seemingly harmless coding assistant, designed to boost productivity, becomes a gateway for attackers to seize control of an entire system. This is the reality faced by developers using GitHub Copilot, as a critical security flaw, identified as CVE-2025-53773, has exposed a remote code execution (RCE) vulnerability through prompt injection attacks. The significance of this
Imagine a shopper browsing online for a new gadget, only to find that the in-store experience contradicts the website’s promises—different pricing, unavailable stock, and no record of their digital cart, creating a frustrating disconnect. This stark reminder of how often customer journeys fall apart leaves brands scrambling to bridge the gap between expectation and reality. In an era where digital
Setting the Stage for Omnichannel Impact In an era where customer expectations are skyrocketing, businesses face a staggering reality: over 70% of consumers now demand seamless interactions across multiple channels, from social media to messaging apps, without losing context or personalization. This shift marks a pivotal moment for industries worldwide, particularly in dynamic markets like South Africa, where digital adoption
As the calendar flips to the midpoint of the year, businesses across industries find themselves at a crucial juncture to evaluate the effectiveness of their Customer Success (CS) strategies, questioning whether the metrics in use genuinely capture the essence of customer relationships. This period, often seen as a bridge between initial planning and year-end results, provides a unique opportunity to
Introduction Imagine a scenario where a major manufacturing plant grinds to a halt for nearly an hour, all because a vision model powering its assembly line was tampered with by malicious software, costing thousands in lost productivity. This is no longer a distant possibility but a stark reality as cyber attacks targeting artificial intelligence (AI) infrastructure surge in sophistication and
In an era where digital security is paramount, the recent cyber-attack on DaVita, a leading kidney dialysis provider in the United States, has sent shockwaves through the healthcare industry by exposing the sensitive data of over 900,000 patients. This breach, occurring over several weeks between March and April, underscores the persistent vulnerabilities within critical sectors that handle vast amounts of
