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Home | Authors | Paige Williams
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Paige Williams

Paige Williams works on articles related to Cyber Security and Customer Experience (CX) and B2B Marketing. With a deft ability to translate the complex and technical, Paige stands out in a sea of writers. Readers looking to maximize their customer experience regularly turn to Paige's pages for phenomenal guidance, insights, and advice. 
How Can Odigo’s AI Strategy Transform Mid-Sized Contact Centers?
Customer Experience (CX)
How Can Odigo’s AI Strategy Transform Mid-Sized Contact Centers?

In today’s rapidly evolving business landscape, mid-sized contact centers face significant challenges in balancing cost-efficient solutions with high-quality customer experiences. These centers often struggle to find the middle ground between basic platforms and expensive, highly customizable systems requiring extensive deployment times. Recognizing these struggles, Odigo has chosen to strategically refresh its Partner Programme in the UK, focusing on the accelerated

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April 15, 2025
Can Emotional Marketing Strategies Enhance Customer Loyalty?
Customer Experience (CX)
Can Emotional Marketing Strategies Enhance Customer Loyalty?

In a marketplace increasingly saturated with choices, brands are vying for the attention of consumers more fiercely than ever. While many companies focus on transactional incentives such as discounts and rewards programs, recent studies suggest that these strategies may not be sufficient to retain customers. The real secret to customer loyalty may lie in emotional marketing. This approach focuses on

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April 15, 2025
Zero-Day Exploit Targets Fortinet Firewalls, Threatens Global Security
Cyber Security
Zero-Day Exploit Targets Fortinet Firewalls, Threatens Global Security

A critical zero-day exploit targeting Fortinet’s FortiGate firewalls has recently come to light, posing a significant global security threat. Cybercriminals have advertised this exploit on dark web forums, highlighting its potential to enable unauthenticated remote code execution (RCE). Such capabilities allow attackers to take control of vulnerable devices without the need for credentials, leading to severe concerns over unauthorized access,

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April 15, 2025
Are You Prepared for Precision-Validating Phishing Attacks?
Cyber Security
Are You Prepared for Precision-Validating Phishing Attacks?

A rising menace in the realm of online security is the precision-validating phishing attack, which has become a sophisticated tool for cybercriminals. Unlike traditional phishing methods that launch widespread, indiscriminate email campaigns to gather credentials, this evolved technique meticulously verifies the authenticity of an email address before attempting to deceive the user. By filtering out invalid emails beforehand, attackers can

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April 15, 2025
Are You Ready for the New Wave of Cybersecurity Threats?
Cyber Security
Are You Ready for the New Wave of Cybersecurity Threats?

Cybersecurity threats are evolving at an unprecedented pace, with attackers constantly developing new tactics to exploit vulnerabilities. As organizations strive to protect sensitive data, understanding these emerging threats is crucial. This article provides a comprehensive overview of the latest cybersecurity risks, including zero-day exploits, AI-driven attacks, and the compromise of security tools. Exploitation of Zero-Day Vulnerabilities Rapid Exploitation Risks Attackers

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April 15, 2025
Adapting Marketing Strategies for AI-Driven Consumer Behavior
Customer Experience (CX)
Adapting Marketing Strategies for AI-Driven Consumer Behavior

The growing reliance on Artificial Intelligence (AI) agents in consumer decision-making is revolutionizing digital marketing. As AI agents like GPT-4o, Claude Sonnet 3.7, and Gemini 2.0 Flash become more integral to online purchasing, marketers need to adapt their strategies to cater to these non-human decision-makers. This article examines how marketing methods must evolve to align with AI-driven consumer behavior, offering

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April 15, 2025
ResolverRAT: New Advanced Trojan Threatens Healthcare Sector
Cyber Security
ResolverRAT: New Advanced Trojan Threatens Healthcare Sector

The healthcare and pharmaceutical sectors are once again under attack from a newly discovered and advanced remote access Trojan (RAT) known as ResolverRAT. Identified by Morphisec Threat Labs, this latest threat stands out due to its sophisticated in-memory execution and intricate evasion techniques, making it exceptionally challenging for cybersecurity professionals to detect and analyze. Unlike its predecessors, ResolverRAT features a

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April 15, 2025
Boost Customer Loyalty: 8 Strategies to Drive Repeat Business
Customer Experience (CX)
Boost Customer Loyalty: 8 Strategies to Drive Repeat Business

Earning sales from customers involves a considerable amount of time and effort. Depending on your industry’s nature and the price points of your products, convincing a customer to decide on your offerings might take weeks or even months. Even in the retail sector, where impulse purchases are more common, the first purchase tends to be the hardest to secure. Once

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April 15, 2025
Are You Prioritizing Volume Customers Over Valued Customers?
Customer Experience (CX)
Are You Prioritizing Volume Customers Over Valued Customers?

In the dynamic business landscape, the pursuit of growth often hinges on understanding customer segmentation. Specifically, businesses wrestle with the strategic decision of prioritizing volume customers or valued customers. Each group possesses unique attributes that can significantly impact a brand’s trajectory, and making an informed choice is essential for sustainable success. As businesses face increasing competition and demand, the key

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April 15, 2025
How Can Businesses Achieve Personalized Customer Experiences at Scale?
Customer Experience (CX)
How Can Businesses Achieve Personalized Customer Experiences at Scale?

In today’s intensely competitive marketplace, creating personalized customer experiences is no longer optional but a critical differentiator for businesses. Customer expectations have evolved; they now anticipate the same level of attention and personalized service from brands as they do from their local communities. This heightened expectation has made it imperative for businesses to harness and leverage customer data effectively. Achieving

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April 14, 2025
How Is AI Revolutionizing Omnichannel Customer Experience?
Customer Experience (CX)
How Is AI Revolutionizing Omnichannel Customer Experience?

In today’s competitive market, brands are fiercely competing to offer seamless customer experiences across diverse touchpoints. This pursuit has become essential as consumers interact via multiple channels like social media, e-commerce, and physical stores. The key to this synchronized service lies in leveraging Artificial Intelligence (AI). Understanding why seamless customer interaction across channels is critical requires examining AI’s transformative effects

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April 14, 2025
Is RansomHub’s Internal Strife Signaling RAA’s Instability?
Cyber Security
Is RansomHub’s Internal Strife Signaling RAA’s Instability?

RansomHub, a rising ransomware-as-a-service (RaaS) platform, faces internal turmoil after affiliates lost access to critical negotiation chat portals on April 1st. This disruption significantly affected victim communications, forcing affiliates to use alternative platforms, including those of competitors, which could jeopardize ongoing ransom negotiations and payments. RansomHub initially garnered attention last year with its favorable payment terms for affiliates, offering direct

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April 14, 2025