Cyber Security
The increasing frequency of scam phone calls has become a significant concern, with a majority of Brits wary of being caught in the fraudulent web. Over two-thirds of
November 18, 2024
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Cyber Security
When Palo Alto Networks’ Unit 42 recently discovered two significant security vulnerabilities in Google’s Vertex AI machine learning (ML) platform, it highlighted notable risks. These vulnerabilities have the
November 18, 2024
Customer Experience (CX)
In an era where customer interactions are increasingly complex and spread across numerous channels, understanding the customer’s journey is crucial for businesses aiming to enhance engagement and build
November 15, 2024
Customer Experience (CX)
The potential for 2025 to be the breakout year for immersive customer experiences (CX) is driven largely by exciting advancements in augmented reality (AR) and virtual reality (VR)
November 15, 2024
Cyber Security
In a bid to enhance security transparency and build trust within the IT community, Google Cloud has taken the significant step of assigning Common Vulnerabilities and Exposures (CVE)
November 15, 2024
Cyber Security
The recent security disclosure from Microsoft has revealed a critical vulnerability within Active Directory Certificate Services (AD CS), specifically tagged as CVE-2024-49019. This Elevation of Privilege (EoP) flaw
November 15, 2024
Customer Experience (CX)
The business-to-business (B2B) landscape is rapidly evolving, and traditional customer experience (CX) frameworks may no longer suffice in meeting the dynamic demands of modern enterprises. For years, standardized
November 14, 2024
Customer Experience (CX)
In the realm of corporate gifting businesses are increasingly turning to AI-driven platforms to revolutionize their engagement with employees and clients through personalized experiences. This period sees a
November 14, 2024
Customer Experience (CX)
Understanding the impact of a well-crafted customer experience on customer loyalty is increasingly vital as competition becomes fiercer and products and services become commoditized. Companies must pivot their
November 14, 2024
Customer Experience (CX)
Call centers are the frontline of customer service, especially during crises like service outages. Delta Air Lines’ recent experience with a service outage highlights the critical need for
November 14, 2024
Customer Experience (CX)
Today’s leading brands, as well as those striving to make a place for themselves, share a common understanding that customer experience (CX) is crucial for their success or
November 14, 2024
Customer Experience (CX)
Political ideologies play a significant role in shaping customer experience (CX) strategies across various sectors, extending beyond policy-making to impact business practices, employee satisfaction (EX), and ethical considerations.
November 14, 2024