Imagine a world where every business claims to put customers first, yet a staggering 80% of consumers feel their experiences fall short of expectations, despite companies’ bold promises. This stark disconnect lies at the heart of customer capitalism, a business philosophy that prioritizes customer value over short-term profits but often struggles to deliver in practice. In today’s hyper-competitive, customer-driven market,
I’m thrilled to sit down with Aisha Amaira, a MarTech expert whose deep expertise in CRM marketing technology and customer data platforms has made her a leading voice in integrating cutting-edge tech into business strategies. With a passion for harnessing innovation to uncover vital customer insights, Aisha has been at the forefront of exploring how agentic AI and no-code platforms
Setting the Stage: The Retail Sector’s Dramatic Shift Imagine a world where shopping meant only stepping into a physical store, interacting with sales staff, and leaving with a purchase in hand—now contrast that with today’s reality of one-click orders delivered within hours. The retail market has undergone a seismic transformation over the past quarter-century, driven by technological innovation and changing
In the ever-evolving landscape of cloud-native technologies, the security of tools designed to test system resilience has come under intense scrutiny, particularly with platforms like Chaos Mesh, an open-source Chaos Engineering solution for Kubernetes environments. Recent findings by cybersecurity experts have uncovered critical vulnerabilities in this platform, collectively dubbed “Chaotic Deputy,” that could potentially allow malicious actors to gain complete
Imagine a global luxury brand discovering that counterfeit versions of its iconic products are flooding online marketplaces, eroding customer trust and slashing millions in revenue overnight, a scenario that is not a distant threat but a daily reality for countless enterprises in today’s hyper-connected digital landscape. As businesses expand their online presence, the risks of counterfeiting, phishing, and trademark violations
Imagine a world where digital agents handle complex business decisions with the finesse of seasoned professionals, autonomously navigating intricate data landscapes to drive efficiency and innovation. In 2025, Agentic AI stands at the forefront of this vision, promising to revolutionize industries through automation and intelligent decision-making. This technology, a subset of artificial intelligence, is designed to act as a digital
Imagine a scenario where a widely trusted software for secure file transfers, used by major industries like finance and healthcare, becomes a gateway for malicious actors to infiltrate systems undetected. This is the alarming reality facing organizations utilizing Fortra GoAnywhere Managed File Transfer (MFT) software, which has recently been compromised by a critical vulnerability known as CVE-2025-10035. With a maximum
Imagine a SaaS company struggling to keep up with a flood of customer inquiries, losing valuable clients due to delayed responses, and grappling with the challenge of personalizing interactions at scale. This scenario is all too common in today’s fast-paced digital landscape, where customer expectations for speed and tailored service are higher than ever, pushing businesses to adopt innovative solutions.
Imagine a world where every business decision hinges on a single click, yet the underlying reasons for that click have remained unchanged for decades, reflecting the enduring nature of human behavior in commerce. In B2B marketing, the landscape appears to evolve at breakneck speed with digital tools and data-driven tactics, but are these shifts as revolutionary as they seem? This
What if the simple act of sending money to a gig worker, customer, or partner could become a defining moment for a brand, as impactful as a viral ad campaign? In an era where digital interactions shape loyalty, payouts—those often-ignored transactions like refunds, rewards, or freelancer fees—are emerging as untapped opportunities. Far from being just a backend chore, the speed
I’m thrilled to sit down with Dominic Jainy, a renowned IT professional whose expertise spans artificial intelligence, machine learning, and blockchain. With a keen eye on how these cutting-edge technologies intersect with cybersecurity, Dominic has been at the forefront of analyzing emerging threats like AI-powered ransomware. Today, we’ll dive into the evolving landscape of ransomware, the role of AI in
Imagine a world where a single phone call can unlock the digital vaults of a Fortune 500 company, exposing billions of records to unseen adversaries, and this isn’t just a plot from a thriller but the harsh reality of modern cybercrime. Alliances among groups like LAPSUS$, Scattered Spider, and ShinyHunters have turned human vulnerabilities into powerful weapons, redefining the threat
