The landscape of customer experience (CX) is rapidly evolving, driven by the profound impact of Artificial Intelligence (AI). From personalization to predictive analytics, AI is revolutionizing how businesses
The latest revelation about a critical vulnerability in 1Password 8 for Mac has sent waves through the cybersecurity community, bringing to light a potentially severe security flaw designated
BuzzRx, a free prescription discount service, has partnered with QuestionPro to enhance its customer experience (CX) programs, aiming to significantly elevate the quality of service offered to its
Customer retention is the cornerstone of any successful business looking to achieve sustainable growth. By focusing on retaining existing customers, businesses can build a loyal customer base, reduce
Researchers from JPCERT have unveiled a groundbreaking technique known as “Smali Gadget Injection,” which promises to revolutionize the dynamic analysis of Android malware. This innovative method offers a
Mobile Guardian, a UK-based device management software provider, recently faced a significant cybersecurity incident that has highlighted critical vulnerabilities within educational technology infrastructures. This breach affected approximately 13,000
A new report from software marketplace Capterra reveals that over half of U.S. businesses now use AI-enhanced customer service software, such as chatbots and virtual assistants, to improve
In an age where customer expectations are rapidly evolving, brands are increasingly seeking advanced AI tools to redefine their customer experience (CX) strategies. These AI tools have been
Kustomer has made significant advancements in reshaping the customer service industry in 2024. Their innovative, AI-driven platform stands out by personalizing interactions and delivering connected, proactive service. The
The recent announcement that Sprinklr (NYSE: CXM) has been named a Major Player in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Software Applications 2024 Vendor Assessment is a
Customer service has always been a cornerstone of business success, but the rise of Artificial Intelligence (AI) has fundamentally altered its landscape. This shift is particularly noticeable in
First Call Resolution (FCR) is a critical metric in the world of customer service and contact centers, signifying the ability of agents to resolve customer issues on their
