Customer Experience (CX)
In an ambitious move to cater to India’s diverse linguistic landscape, Air India has expanded its customer support services by incorporating seven regional languages. These languages include Bengali,
August 28, 2024
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Customer Experience (CX)
Standard Life is making significant strides in enhancing customer experience by integrating advanced AI tools and automation into its operations. These innovative efforts aim to facilitate compliance processes,
August 28, 2024
Customer Experience (CX)
In the rapidly evolving landscape of customer experience, advanced technologies like generative AI (GenAI) are pushing boundaries and redefining how companies interact with their clientele. It is no
August 28, 2024
Customer Experience (CX)
The rapid advancement of artificial intelligence (AI) and automation technologies has made them indispensable tools for enterprises seeking efficiency and cost savings. However, a glaring gap remains between
August 28, 2024
Cyber Security
The latest draft of a United Nations (UN) cybercrime treaty has sparked significant controversy and opposition from a broad coalition of technology and human rights organizations. Endorsed by
August 28, 2024
Customer Experience (CX)
In today’s rapidly evolving marketing landscape, personalization has transitioned from being just a trendy approach to becoming an essential component of effective marketing strategies. Companies are recognizing that
August 27, 2024
Customer Experience (CX)
While much of the focus for leveraging AI-based technologies to enhance customer experience has been centered on consumer-facing companies, B2B companies will inevitably need to implement many of
August 23, 2024
AI and ML
Artificial intelligence (AI) has rapidly evolved to play a crucial role in modern industries, reshaping security measures, customer experiences, and overall operational efficiency. By 2024, AI’s influence has
August 20, 2024
Cyber Security
The 2024 Paris Olympic Games not only promised thrilling sports action but also set a monumental stage for cybersecurity defense. With nearly three years of diligent preparation, French
August 20, 2024
Cyber Security
The recent cyberattack on Toyota’s U.S. branch orchestrated by the hacker group ZeroSevenGroup has led to the leak of approximately 240 GB of sensitive information, now circulating on
August 20, 2024
Customer Experience (CX)
The emergence of conversational AI is changing how businesses interact with their customers. By leveraging advanced natural language processing (NLP), automatic speech recognition (ASR), and machine learning (ML),
August 20, 2024
ABM Marketing Technology
FullThrottle Technologies, LLC, recognized for its innovative first-party data-powered technology, has recently been awarded the prestigious “Best Advertising Measurement Platform” by MarTech Breakthrough in their 7th annual awards.
August 19, 2024