Cyber Security
Transport for London (TfL) has revealed that last week’s cyber attack is far more serious than initially perceived, potentially exposing the personal data of thousands of passengers and
September 12, 2024
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Cyber Security
Ivanti has rolled out crucial software updates aimed at mitigating multiple vulnerabilities in its Endpoint Manager (EPM) software, targeting a spectrum of security flaws that could potentially jeopardize
September 12, 2024
Cyber Security
The increasing reliance on remote access tools (RATs) within Operational Technology (OT) environments is raising significant concerns about cybersecurity. As the line between IT and OT continues to
September 12, 2024
Customer Experience (CX)
Transcom, a noted leader in the customer experience management industry, has been recognized with the prestigious 2024 Asia-Pacific and North American Competitive Strategy Leadership Award by Frost &
September 12, 2024
Cyber Security
A critical vulnerability has been identified in the LoadMaster product line, including all LoadMaster releases and the LoadMaster Multi-Tenant (MT) hypervisor, cataloged as CVE-2024-7591. This vulnerability could allow
September 11, 2024
Cyber Security
The U.S. Department of Justice (DoJ) has initiated a new round of reimbursements, distributing $18.5 million to individuals defrauded via Western Union services. This is part of an
September 11, 2024
Cyber Security
Ransomware remains a pervasive cyber threat, continually evolving with new tactics and strains. One such emerging force in the landscape is CosmicBeetle, a threat actor now operating with
September 11, 2024
Cyber Security
Amid rising tensions between China and Taiwan, the latter’s defense and technology sectors have become prime targets for sophisticated cyber-attacks. One of the most notable adversaries in these
September 11, 2024
Customer Experience (CX)
In a significant move to prioritize user needs and enhance service quality, the Disclosure and Barring Service (DBS) has launched a new Customer Satisfaction Survey. This initiative aims
September 10, 2024
Customer Experience (CX)
Customer experience (CX) is the cumulative effect of every interaction a customer has with a brand. In today’s hyper-competitive market, the way a brand manages these touchpoints can
September 9, 2024
Customer Experience (CX)
As the utilities industry continues to face mounting challenges such as extreme weather events, inflation, and disruptions in the supply chain, its primary focus on maintaining essential services
September 9, 2024
Customer Experience (CX)
DHL Global Forwarding, a division of the $91 billion logistics giant DHL, has embarked on a transformative journey to elevate its customer service and loyalty. By integrating advanced
September 6, 2024