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Paige Williams

Paige Williams works on articles related to Cyber Security and Customer Experience (CX) and B2B Marketing. With a deft ability to translate the complex and technical, Paige stands out in a sea of writers. Readers looking to maximize their customer experience regularly turn to Paige's pages for phenomenal guidance, insights, and advice. 
Conti Ransomware Suspect Extradited From Ireland to US Court
Cyber Security
Conti Ransomware Suspect Extradited From Ireland to US Court

What does it take to unmask and apprehend a mastermind behind a digital scourge that has crippled businesses and governments worldwide? In a landmark case, Oleksii Oleksiyovych Lytvynenko, a Ukrainian man accused of orchestrating devastating Conti ransomware attacks, has been extradited from Ireland to face justice in a Tennessee court. This isn’t merely a story of one individual’s alleged crimes;

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Pokemon-Themed Malware Targets VS Code Users with Cryptomining
Cyber Security
Pokemon-Themed Malware Targets VS Code Users with Cryptomining

In an era where digital threats lurk behind even the most playful facades, a recent cybersecurity incident has caught the attention of developers worldwide, highlighting the audacious creativity of cybercriminals who exploit trusted platforms. A series of malicious extensions, disguised as fun, Pokemon-themed coding tools, infiltrated the Visual Studio (VS) Code marketplace, a widely trusted platform for programmers using Microsoft’s

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Trend Analysis: Malicious ChatGPT App Threats
Cyber Security
Trend Analysis: Malicious ChatGPT App Threats

In an era where artificial intelligence tools like ChatGPT have become indispensable for millions, a startling reality emerges: cybercriminals are exploiting this widespread adoption with alarming precision, leading to significant data breaches and financial losses. Reports indicate that thousands of unsuspecting users have fallen victim to malicious apps masquerading as legitimate ChatGPT platforms. This alarming trend not only underscores the

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How Is Infobip Revolutionizing AI-Powered Customer Engagement?
Customer Experience (CX)
How Is Infobip Revolutionizing AI-Powered Customer Engagement?

I’m thrilled to sit down with Aisha Amaira, a renowned MarTech expert whose passion for blending technology with marketing has transformed how businesses connect with their customers. With her deep expertise in CRM marketing technology and customer data platforms, Aisha offers unique insights into leveraging innovation for actionable customer insights. In this interview, we dive into the exciting world of

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AI and Human Intuition: Collaborating for Manufacturing Success
AI and ML
AI and Human Intuition: Collaborating for Manufacturing Success

What happens when a factory’s production line grinds to a halt because a critical machine fails without warning, costing thousands in lost time? In today’s high-stakes manufacturing world, such scenarios are becoming less frequent, not just due to advanced technology, but through a surprising partnership that is transforming the industry. Artificial Intelligence (AI) systems are joining forces with the seasoned

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Google Chrome Vulnerability Threatens 3 Billion Users
Cyber Security
Google Chrome Vulnerability Threatens 3 Billion Users

What happens when a single click can bring a digital giant to its knees? For over 3 billion users worldwide, this isn’t a distant nightmare but a stark reality lurking within Google Chrome and other Chromium-based browsers. A newly uncovered vulnerability, capable of freezing browsers and slowing entire systems, has sent shockwaves through the tech community. This isn’t just a

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Why Is Conversational AI Failing in Contact Centers?
Customer Experience (CX)
Why Is Conversational AI Failing in Contact Centers?

Introduction In today’s fast-paced business landscape, contact centers handle millions of customer interactions daily, yet many struggle to deliver seamless experiences despite heavy investments in conversational AI. This technology, often touted as a game-changer for customer service, frequently falls short of expectations, leaving businesses frustrated with unfulfilled promises of efficiency and satisfaction. The disconnect between hype and reality raises critical

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Why Is Enterprise Intuition Key in Hiring for Big Roles?
Recruitment-and-On-boarding
Why Is Enterprise Intuition Key in Hiring for Big Roles?

In the rapidly shifting landscape of large-scale enterprises, where digital transformation and cloud adoption are reshaping operations, hiring for pivotal roles demands a perspective that goes far beyond the standard resume. Conventional metrics like years of experience, job titles, and certifications, while useful, often fail to predict how well a candidate will navigate the intricate and sometimes ambiguous dynamics of

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Windows Server Update Vulnerability – Review
Cyber Security
Windows Server Update Vulnerability – Review

Setting the Stage for a Critical Security Concern In an era where cyber threats evolve at an alarming pace, a staggering statistic reveals that over 60% of organizations face exploits within days of a vulnerability disclosure, bringing into sharp focus a critical flaw in Windows Server Update Services (WSUS), identified as CVE-2025-59287. This vulnerability, patched by Microsoft on October 14

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DNS Poisoning Vulnerabilities – Review
Cyber Security
DNS Poisoning Vulnerabilities – Review

In an era where digital trust underpins every online interaction, a staggering number of internet users remain unaware that a single corrupted DNS query can redirect their sensitive data to malicious hands, posing a severe risk to personal and organizational security. DNS poisoning, often termed cache poisoning, stands as a silent yet devastating threat to the very foundation of internet

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Has Microsoft Finally Fixed Windows Update Glitches?
Cyber Security
Has Microsoft Finally Fixed Windows Update Glitches?

For countless users of Windows 10 and Windows 11, the frustration of dealing with update-related quirks has long been a part of the computing experience, often turning a simple shutdown into an unexpected restart that drains laptop batteries overnight. This persistent irritation, coupled with complex update naming conventions and stubborn driver errors, has fueled ongoing debates about the reliability of

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CISA Warns of VMware Zero-Day Exploited by China Hackers
Cyber Security
CISA Warns of VMware Zero-Day Exploited by China Hackers

In an era where cyber threats loom larger than ever, a staggering revelation has emerged: a critical zero-day vulnerability in VMware software, identified as CVE-2025-41244, is being actively exploited by China-linked hackers. This flaw, affecting VMware Tools and Aria Operations, allows attackers to escalate privileges to root level, potentially compromising entire systems. The U.S. Cybersecurity and Infrastructure Security Agency (CISA)

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