In recent years, generative artificial intelligence (AI) has emerged as a powerful tool, democratizing the use of AI by making it more approachable for businesses across various industries. One sector that stands to benefit significantly from this revolution is the customer experience (CX) industry. Generative AI has the potential to be a catalyst for transformation, enabling CX centers to enhance
The COVID-19 pandemic has disrupted industries worldwide, forcing market researchers to adapt and seek new opportunities amidst uncertainty. One key shift has been a move from relying solely on quantitative data to tapping into the richer, deeper insights offered by qualitative research. In this article, we will explore how qualitative research has evolved and adapted in response to the pandemic,
The cybersecurity researchers at Cyble Research and Intelligence Labs (CRIL) have recently made a disturbing discovery: a new variant of ransomware named ‘Wagner.’ Unlike typical ransomware attacks that demand money, this particular strain is unusual as its ransom note urges users to join PMC Wagner, a Russian paramilitary force. This article delves into the details of this emerging threat, exploring
Today’s businesses face an increasing demand to tap into new markets and convert more customers. In response, companies are turning to artificial intelligence (AI) solutions such as retrieval, generative, and conversational AI to achieve these goals. AI-powered search has quickly emerged as a popular technology in this regard. The rise of intelligent search With the proliferation of search engines like
As the Web3 ecosystem continues to gain momentum and widespread adoption, it has become a prime target for fraudsters and hackers. The allure of decentralized finance (DeFi) has attracted both legitimate investors and malicious actors looking to exploit the system. With billions of dollars lost to scams and hacking attacks, it is more important than ever to protect oneself in
In today’s customer-centric market, where every shopping experience is personalized, retailers need to explore new avenues for growth and competitive advantage by prioritizing personalization. As we move forward, we see that personalization is the driving force that allows retailers to connect with their customers in a more meaningful way and build long-term relationships with them. In this article, we will
As the world becomes more digitized, cases of online fraud have surged. Cybercriminals are continuously developing ways to steal personal data, money, and access sensitive information. One of the most common techniques used by scammers is phishing, a type of email fraud where criminals send emails that appear to be from a reputable source with the aim of tricking the
In recent times, cybercrime is one of the most significant threats all businesses in the digital age face, with global losses expected to reach $6 trillion annually by 2021, double the figure reported in 2015. Various types of malware and ransomware attacks can leave a devastating impact on businesses, costing millions in revenue, reputational damage, and loss of valuable assets.
With the ever-increasing threat of cyberattacks from various state-sponsored hacking groups, security researchers have identified a new info-stealer being used by the North Korean hacking group RedEyes. The group, also known as APT37, ScarCruft, and Reaper, has been active for nearly a decade and is affiliated with North Korea’s Ministry of State Security (MSS). New Info-Stealer “FadeStealer” AhnLab Security, a
As the business landscape continues to evolve, customer experience (CX) has become an essential factor in ensuring business success. In today’s marketplace, delivering an outstanding customer experience is no longer optional but necessary for companies to differentiate themselves, increase customer loyalty, and drive growth. However, CX transformation is not a one-and-done project but rather a continuous process that requires a
In today’s competitive business landscape, companies that prioritize customer satisfaction and develop customer-centric strategies are more likely to succeed. And that’s exactly where the customer obsession model comes in. A model that centers on making customer satisfaction the top priority, this approach helps companies gain a competitive edge while also improving brand loyalty, attracting new customers, and driving revenue growth.
Zyxel has released security updates to address a critical vulnerability in its network-attached storage (NAS) devices. The flaw could lead to arbitrary command execution on affected systems, which could cause significant harm to the organization’s operations. Description of the Security Updates Zyxel has provided a fix for the security flaw and advised customers to install it immediately to prevent potential
