Recent reports have highlighted a serious cybersecurity threat from North Korean hackers affiliated with the cybercrime group BlueNoroff. These hackers are deploying multi-stage malware attacks targeting macOS users
One of the most valuable assets a company can cultivate is long-term customer relationships. While attracting new customers is essential for growth, maintaining and nurturing existing ones equally
The advent of advanced AI technologies has significantly transformed customer service operations across various industries. AI chatbots, in particular, have become an integral part of customer service strategies.
In today’s fast-paced digital world, customer experience (CX) has become a critical differentiator for businesses. Traditional metrics like customer satisfaction (CSAT) and Net Promoter Score (NPS) have long
In today’s fast-paced business environment, contact centers face the twin challenges of 24/7 customer support demands and staffing shortages, making it essential to adopt innovative solutions that streamline
In a groundbreaking move that has reshaped its customer service operations, a leading telecommunications company has successfully integrated Verint’s Intelligent Virtual Assistant (IVA) into its contact center’s telephony
The Cybersecurity and Infrastructure Security Agency (CISA) has issued an urgent alert regarding critical vulnerabilities discovered in PTZOptics PT30X-SDI/NDI cameras, emphasizing the dire need for immediate action to
Recent discoveries have shone a light on alarming security vulnerabilities within several widely-used open-source machine learning (ML) toolkits, exposing both server and client sides to substantial risks. Security
The cybersecurity landscape is constantly evolving, with attackers becoming more sophisticated in their methods. From exploiting zero-day vulnerabilities to leveraging trusted systems for malicious purposes, the threats are
In a severe cybersecurity breach, Newpark Resources, a major supplier to the US oil industry, faced significant disruptions to its operations after a ransomware attack. The unauthorized access
8×8, Inc., a leading provider in business communications, customer experience (CX), and Communications Platform as a Service (CPaaS), has recently introduced significant enhancements to its cloud platform, aiming
Over the last few years, inflation has chewed through margins and left workforces stretched thin. But with the Fed making its first interest rate cut in four years—0.50%,
