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Paige Williams

Paige Williams works on articles related to Cyber Security and Customer Experience (CX) and B2B Marketing. With a deft ability to translate the complex and technical, Paige stands out in a sea of writers. Readers looking to maximize their customer experience regularly turn to Paige's pages for phenomenal guidance, insights, and advice. 
New macOS Malware Exploits EV Certificates to Evade Detection
Cyber Security
New macOS Malware Exploits EV Certificates to Evade Detection

What if the very seal of trust on your Mac became a gateway for danger? In 2025, a sophisticated breed of malware is slipping past macOS defenses by exploiting Extended Validation (EV) certificates, symbols of legitimacy meant to protect users. These digital credentials, painstakingly vetted by Apple, are being weaponized by cybercriminals to disguise malicious software as safe, leaving even

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TSA Alert: Update This Samsung Phone Setting for Safety
Cyber Security
TSA Alert: Update This Samsung Phone Setting for Safety

Imagine stepping into a bustling airport, ready for a long-awaited trip, only to realize that the free Wi-Fi you’re connecting to could be a gateway for hackers to access your personal data. With millions of travelers passing through airports each year, the risk of cyber threats on public networks has become a pressing concern, prompting the Transportation Security Administration (TSA)

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Pixel Update Speed Widens Gap with Samsung and Android OEMs
Mobile
Pixel Update Speed Widens Gap with Samsung and Android OEMs

Introduction Imagine owning a smartphone that remains vulnerable to a critical security flaw for weeks, while others receive instant protection from the same threat, highlighting a growing divide in the Android ecosystem. Google’s Pixel devices consistently outpace other manufacturers, including Samsung, in delivering software updates and security patches, impacting user experience and raising significant concerns about device safety in an

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FlySafair Leads Aviation with AI and Digital Innovation
Customer Experience (CX)
FlySafair Leads Aviation with AI and Digital Innovation

Introduction In an era where the aviation industry grapples with rising costs, supply chain disruptions, and increasing passenger expectations, one South African low-cost airline stands out by harnessing technology to redefine efficiency. Imagine boarding a flight with just a quick scan of a WhatsApp message or having a query resolved instantly by an AI tool while staff focus on personalized

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Trend Analysis: AI Integration in Scientific Research
AI and ML
Trend Analysis: AI Integration in Scientific Research

Introduction to AI in Scientific Research Imagine a world where complex scientific breakthroughs, once taking decades, are achieved in mere months thanks to the power of artificial intelligence—such a reality is no longer a distant dream but a present-day transformation reshaping the landscape of discovery. AI is fundamentally altering how scientific challenges are tackled, offering unprecedented speed and precision in

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How Is AI Revolutionizing Retail Strategy for Businesses?
AI and ML
How Is AI Revolutionizing Retail Strategy for Businesses?

What if a store could anticipate a shopper’s every need, from suggesting the perfect pair of shoes to ensuring they’re in stock the moment they’re wanted? In 2025, this isn’t a distant dream but a tangible reality powered by artificial intelligence. Across the retail landscape, AI is transforming how businesses connect with customers, turning mundane transactions into tailored experiences. This

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Microsoft Boosts Outlook Security by Disabling Inline SVGs
Cyber Security
Microsoft Boosts Outlook Security by Disabling Inline SVGs

Setting the Stage for Enhanced Email Protection In an era where digital communication underpins nearly every aspect of business and personal interaction, a staggering statistic emerges: over 90% of cyberattacks begin with a single email, highlighting the critical importance of robust email security as cyber threats grow more sophisticated. Email clients, as gateways to sensitive information, are prime targets for

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Top 10 Threat Intelligence Companies to Watch in 2025
Cyber Security
Top 10 Threat Intelligence Companies to Watch in 2025

I’m thrilled to sit down with Dominic Jainy, a seasoned IT professional whose expertise in artificial intelligence, machine learning, and blockchain brings a unique perspective to the ever-evolving world of cybersecurity. With cyber threats growing more sophisticated by the day, Dominic’s insights into the role of end-to-end threat intelligence platforms are invaluable. In this interview, we dive into the shifting

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How Does Mustang Panda Deploy Malware via DLL Side-Loading?
Cyber Security
How Does Mustang Panda Deploy Malware via DLL Side-Loading?

Unveiling Mustang Panda’s Latest Threat: A New DLL Side-Loading Campaign Imagine a seemingly harmless email arriving in the inbox of a Tibetan advocacy organization, promising critical information, only to unleash a sophisticated cyberattack that exploits trust and system vulnerabilities. This scenario has become reality with the recent resurgence of Mustang Panda, a notorious threat actor employing an innovative DLL side-loading

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Why Is Agentic AI Struggling in Customer Service Automation?
Customer Experience (CX)
Why Is Agentic AI Struggling in Customer Service Automation?

Setting the Stage: The Automation Revolution in Customer Service Imagine a world where customer inquiries are resolved instantly by autonomous AI agents, slashing operational costs and boosting satisfaction rates. This vision has fueled a surge in agentic AI adoption within the customer service sector, promising a transformative shift in how enterprises handle support. Yet, despite the hype, a staggering number

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Real-Time Orchestration: Revolutionizing Customer Engagement
Customer Experience (CX)
Real-Time Orchestration: Revolutionizing Customer Engagement

Introduction Imagine a customer browsing an online store, hesitating at checkout, and within seconds, receiving a personalized chat message offering help with a specific item in their cart—a seamless, timely interaction that isn’t a distant dream but a reality powered by real-time orchestration engines (RTOEs). These systems are transforming how businesses connect with customers by ensuring every touchpoint feels relevant

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How Are Agentic AI and No-Code Empowering Citizen Developers?
AI and ML
How Are Agentic AI and No-Code Empowering Citizen Developers?

In an era where businesses must adapt to rapid market shifts and escalating demands for digital solutions, the traditional model of software development—often bogged down by lengthy timelines and a heavy reliance on specialized IT teams—is proving inadequate. A remarkable transformation is underway, driven by the convergence of Agentic AI and No-Code platforms, which are equipping everyday employees, often referred

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