Cyber Security
A recent cyber-espionage campaign by Chinese state-sponsored hackers has cast a spotlight on the vulnerabilities facing Tibetan websites and highlighted the broader issue of digital surveillance targeted at
November 20, 2024
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Cyber Security
As concerns about the safety of children on online platforms continue to grow, Roblox has responded by introducing new safety measures and parental controls aimed at bolstering the
November 20, 2024
Cyber Security
A grave incident involving the severing of critical undersea data communication cables linking Finland and Germany, as well as Lithuania and Sweden, in the Baltic Sea has raised
November 20, 2024
Customer Experience (CX)
With the rapid advancement of technology, businesses are continuously exploring innovative ways to enhance customer interactions and improve service quality. In recent years, artificial intelligence (AI) has emerged
November 19, 2024
Customer Experience (CX)
In recent years, banks in Australia and New Zealand have navigated a rapidly evolving landscape marked by technological advancements, changing customer expectations, and rising competition. Digital advancements have
November 19, 2024
Customer Experience (CX)
Travel loyalty programs are evolving rapidly, driven by the need to meet emerging customer expectations and leverage technological advancements. By 2025, these programs are expected to offer highly
November 19, 2024
Cyber Security
In a significant cybersecurity incident affecting Ahold Delhaize’s US division, several national grocery chains, such as Stop & Shop, Food Lion, and Hannaford, experienced substantial operational disruptions. Detected
November 19, 2024
Customer Experience (CX)
CommBox, an enterprise-grade omnichannel AI-powered customer experience platform, has announced a significant $15 million growth investment from PSG Equity, a growth equity firm specializing in software and technology-enabled
November 19, 2024
Cyber Security
In response to the growing threat of ShrinkLocker ransomware, which uses VBScript and Windows’ BitLocker encryption feature, Bitdefender has taken a proactive measure by releasing a decryptor tool.
November 19, 2024
Customer Experience (CX)
In today’s highly competitive digital landscape, businesses are constantly seeking ways to stand out and secure customer loyalty. One effective strategy is adopting a customer-centric approach to leadership.
November 18, 2024
Customer Experience (CX)
In today’s digital age, providing an exceptional search experience is crucial for businesses aiming to meet and exceed customer expectations. A well-optimized search functionality can significantly enhance user
November 18, 2024
Customer Experience (CX)
Generative AI’s promise to revolutionize customer experience in the retail sector is gaining traction due to its capability to provide efficient and personalized services. Bain’s research indicates optimism
November 18, 2024