In recent times, cybercrime is one of the most significant threats all businesses in the digital age face, with global losses expected to reach $6 trillion annually by 2021, double the figure reported in 2015. Various types of malware and ransomware attacks can leave a devastating impact on businesses, costing millions in revenue, reputational damage, and loss of valuable assets.
With the ever-increasing threat of cyberattacks from various state-sponsored hacking groups, security researchers have identified a new info-stealer being used by the North Korean hacking group RedEyes. The group, also known as APT37, ScarCruft, and Reaper, has been active for nearly a decade and is affiliated with North Korea’s Ministry of State Security (MSS). New Info-Stealer “FadeStealer” AhnLab Security, a
As the business landscape continues to evolve, customer experience (CX) has become an essential factor in ensuring business success. In today’s marketplace, delivering an outstanding customer experience is no longer optional but necessary for companies to differentiate themselves, increase customer loyalty, and drive growth. However, CX transformation is not a one-and-done project but rather a continuous process that requires a
In today’s competitive business landscape, companies that prioritize customer satisfaction and develop customer-centric strategies are more likely to succeed. And that’s exactly where the customer obsession model comes in. A model that centers on making customer satisfaction the top priority, this approach helps companies gain a competitive edge while also improving brand loyalty, attracting new customers, and driving revenue growth.
Zyxel has released security updates to address a critical vulnerability in its network-attached storage (NAS) devices. The flaw could lead to arbitrary command execution on affected systems, which could cause significant harm to the organization’s operations. Description of the Security Updates Zyxel has provided a fix for the security flaw and advised customers to install it immediately to prevent potential
In recent years, cybercriminals have become craftier in their attack strategies, employing complex and sophisticated methods to infiltrate computer systems and networks. One such attack is a state-sponsored espionage campaign that targets incoming Remote Desktop Protocol (RDP) connections. This campaign aims to infect connecting clients with a backdoor that allows threat actors to gain unauthorized access and steal sensitive information
The popular social media site, Reddit, suffered a cybersecurity breach in February of this year resulting in the theft of 80GB of data, including internal documents, source code, employee data, and some information about the company’s advertisers. The attack was allegedly carried out by the ALPHV ransomware operation, also known as BlackCat, according to cybersecurity expert Dominic Alvieri. Phishing Attempt
In today’s business world, creating a customer-centric culture is critical to success. Customers are no longer satisfied with just a good product or service; they expect a superior customer experience (CX) that meets their needs and exceeds their expectations. To achieve this, companies need to adopt a customer experience culture. In this article, we will define what a customer experience
Customer Experience (CX) has become a critical component of modern-day businesses, and for good reason. Today’s customers are more informed and have higher expectations than their predecessors, making it vital for companies to understand their needs and expectations in order to deliver exceptional experiences. However, CX teams often face challenges that can hinder their ability to perform at their best.
In today’s digital age, cyber threats are constantly evolving. The rise of digital business has led to increased risk and greater complexity. Organizations are facing an increasing need to deploy security tools that can efficiently and effectively handle compliance, identify potential threats, and respond to attacks in real-time. However, with the ever-increasing number of security tools available in the marketplace,
In today’s competitive market, providing a seamless and personalized customer experience has become crucial for the success and sustainability of businesses. Therefore, companies are embracing artificial intelligence (AI), a revolutionary technology that has the potential to enhance customer experience and make it more personalized and customized. This article will explore how AI can be used to analyze customer data, provide
Customer service is a crucial aspect of any business, as it can make or break the loyalty of customers and significantly impact the reputation of a brand. With the growing importance of digital channels, customer service has evolved beyond traditional phone and email-based support. In recent years, conversational AI has emerged as a powerful tool to enhance customer service and
