Cyber Security
American Water, the leading regulated water and wastewater utility in the United States, experienced a significant cyber-attack in October 2024. This incident underscored the vulnerabilities in U.S. critical
October 9, 2024
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Cyber Security
Navigating the labyrinth of cyber incident reporting in the European Union (EU) has become a monumental task for businesses. The plethora of legislative acts like the Network and
October 9, 2024
Cyber Security
In a bold cyber offensive coinciding with Russian President Vladimir Putin’s 72nd birthday on October 7, Ukrainian hackers delivered a significant blow to Russian state media company VGTRK.
October 9, 2024
Cyber Security
In an era where cyber threats are becoming increasingly sophisticated, enterprises are constantly reassessing their cybersecurity strategies. Multi-factor authentication (MFA) has been a cornerstone of these efforts, but
October 8, 2024
Customer Experience (CX)
Imagine walking into a customer service department in 2034. What do you see? A room full of human agents, or a suite of advanced AI systems with just
October 8, 2024
Customer Experience (CX)
Customer Experience (CX) practitioners face a myriad of challenges in their quest to improve customer journeys and drive business success. From navigating competing priorities to crafting actionable insights
October 8, 2024
Customer Experience (CX)
Artificial Intelligence and data are about to undergo transformative changes, setting the stage to create unprecedented efficiencies and personalized experiences in the Customer Experience realm. These technologies will
October 8, 2024
Customer Experience (CX)
Real-time Voice of the Customer (VoC) feedback can significantly enhance customer satisfaction, service quality, and operational efficiency across different industries. Specifically, it looks at sectors like healthcare where
October 8, 2024
Customer Experience (CX)
Personalization plays a crucial role in fostering customer loyalty and driving business growth. Integrating AI and data can help businesses craft scalable, personalized customer experiences that enhance interactions,
October 8, 2024
Customer Experience (CX)
Conversational AI is changing the way businesses engage with their customers by leveraging advanced technologies such as natural language processing (NLP), automatic speech recognition (ASR), machine learning (ML),
October 8, 2024
Cyber Security
In mid-July 2024, Universal Music Group (UMG), one of the largest music corporations globally, revealed a significant data breach that has raised grave concerns about data security within
October 8, 2024
Cyber Security
In today’s hyper-connected world, cybercrime has evolved into a sophisticated and pervasive threat, transcending borders and impacting economies, governments, and individuals alike. The rise of Cybercrime-as-a-Service (CaaS) has
October 8, 2024