Cyber Security
In recent times, a sophisticated phishing campaign has been uncovered, targeting Microsoft 365 (M365) accounts. This campaign, orchestrated by Russian nation-state actors, employs a technique known as device
February 17, 2025
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Cyber Security
CyberArk’s shocking acquisition of Boston-based startup Zilla for an impressive sum of $165 million has sparked a flurry of discussions in the cybersecurity industry. This strategic move marks
February 17, 2025
Cyber Security
The landscape of financial crime is evolving at an unprecedented pace, driven by rapid advancements in technology. Banks are facing increasingly sophisticated threats from fraudsters who leverage cutting-edge
February 17, 2025
Cyber Security
A sophisticated phishing campaign termed “device code phishing” has been meticulously identified by Microsoft Threat Intelligence. This deceptive attack, initiated by the group known as Storm-2372, has been
February 14, 2025
Customer Experience (CX)
Generative AI has made significant strides in transforming customer experience delivery over the past two years, playing a pivotal role in revolutionizing various aspects such as marketing, customer
February 14, 2025
Customer Experience (CX)
AI is revolutionizing customer experience tools and strategies by enabling more personalized interactions, predictive analytics, and efficient customer service. Companies are leveraging AI to analyze vast amounts of
February 14, 2025
Customer Experience (CX)
In today’s competitive business landscape, customer experience (CX) has become a critical differentiator. However, the challenge for CX leaders lies in connecting CX metrics to meaningful business outcomes,
February 14, 2025
Customer Experience (CX)
In today’s competitive market, outstanding customer service is no longer just an advantage but a necessity for retaining customer loyalty and ensuring long-term business success. With increasing customer
February 14, 2025
Customer Experience (CX)
The retail and eCommerce landscape continues to evolve quickly, driven by changing customer expectations, technological advancements, and the growing role of data in decision-making. In 2025, data intelligence
February 14, 2025
Cyber Security
The technology-driven world of cryptocurrency has always been rife with both opportunities and risks, but the year 2024 has shown an alarming rise in fraudulent activities within this
February 14, 2025
Cyber Security
The cybersecurity landscape is constantly evolving, presenting new vulnerabilities and threats almost daily. Recent updates from major industry players like Microsoft and Google have shed light on the
February 14, 2025
Customer Experience (CX)
In the rapidly evolving landscape of customer service, traditional contact centers face the challenge of meeting increasingly sophisticated and dynamic expectations in an era dominated by advanced technological
February 14, 2025