Customer Experience (CX)
Can chatbots really improve customer experiences? For the past few years, retailers of all sizes have been implementing chatbots to provide quick and efficient customer service. While some
May 3, 2023
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ABM Marketing Technology
StackAdapt, a programmatic advertising platform, has launched an in-platform solution for account-based marketing (ABM) targeting and measurement. The new offering provides marketers with an efficient and effective way
May 3, 2023
Customer Experience (CX)
Customer loyalty is a key factor in the success and growth of any business. A loyal customer base can help sustain a company in the long run, increase
May 2, 2023
ABM Marketing Technology
Introduction Marketing in today’s world is tough, particularly for B2B companies. Reaching the right decision-makers, driving conversion rates, and maximizing return on investment (ROI) can all be challenging.
May 2, 2023
Cyber Security
In recent news, T-Mobile, the third-largest wireless carrier in the United States, announced that it had suffered a massive security breach that put the personal information of approximately
May 2, 2023
Cyber Security
An increasing number of adversaries are adopting malvertising and search engine optimization (SEO) poisoning as techniques to redirect users to fake websites and download trojanized installers of popular
May 2, 2023
Customer Experience (CX)
In today’s fast-paced digital world, competition among businesses is fierce. Customers have endless options to choose from, and they expect brands to provide them with an exceptional experience.
April 28, 2023
Customer Experience (CX)
Blockchain technology has emerged as a game-changer in several industries, and the contact center industry is no exception. As more and more contact centers focus on providing an
April 28, 2023
Customer Experience (CX)
The ability to understand customers, employees, and stakeholders has always been an essential aspect of any successful business. Traditionally, understanding human behavior was achieved through observation, surveys, and
April 27, 2023
Customer Experience (CX)
Communication is an essential part of any successful business and plays a significant role in building strong relationships with clients and partners. The way a company interacts with
April 26, 2023
Customer Experience (CX)
Over the past few years, generative AI has become synonymous with endless possibilities and transformative outcomes. This type of AI uses deep learning to identify patterns in a
April 25, 2023
Customer Experience (CX)
In an increasingly competitive market, building customer loyalty has become more important than ever before. Studies have shown that acquiring new customers can cost up to five times
April 24, 2023