Customer Experience (CX)
In today’s highly competitive business landscape, acquiring new customers can be an expensive and time-consuming endeavor. Research shows that acquiring a new customer can cost up to five
August 10, 2023
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Customer Experience (CX)
In today’s hyperconnected world, a seamless and personalized customer experience (CX) is paramount for businesses to thrive. Customer journey mapping tools have emerged as invaluable assets, empowering companies
August 10, 2023
Cyber Security
Law firm Morgan & Morgan has filed a class-action lawsuit against Tampa General Hospital on behalf of three victims affected by a significant data breach. Between May 12th
August 10, 2023
Cyber Security
Across the board, the state of cybersecurity is marked by shock and confusion. Even cash-rich companies like Cisco, Microsoft, and Google have been forced to make large-scale layoffs,
August 10, 2023
Customer Experience (CX)
The potential disruption of gen AI in customer service and various industries is increasingly evident. As technology continues to advance at an unprecedented pace, companies are recognizing the
August 8, 2023
Cyber Security
In a groundbreaking investigation, the cybersecurity startup Halcyon has exposed the operations of an Iranian-run company named Cloudzy. This company has been providing command-and-control (C2) services to over
August 4, 2023
Cyber Security
In a stunning incident that has sent shockwaves through the healthcare industry, the notorious Cl0p ransomware gang has reportedly leaked private patient data allegedly belonging to CareSource. As
August 4, 2023
Cyber Security
The McAlester Regional Health Center in Oklahoma has fallen victim to a ruthless ransom group known as Karakurt. This nefarious gang claims to have stolen a staggering 126GB
August 4, 2023
Customer Experience (CX)
In today’s digital landscape, data security has become paramount to both businesses and consumers. With cyber threats on the rise, consumers are increasingly wary of potential data breaches
August 3, 2023
Customer Experience (CX)
In today’s digitally-driven world, customer experience (CX) has become a key differentiator for businesses. To ensure a competitive edge, organizations must prioritize the practice of CX and employ
August 3, 2023
Cyber Security
The rapid growth of ransomware attacks has raised concerns about the role of cyber insurance in perpetuating this cyber threat. While cyber insurance provides financial protection to policyholders,
August 3, 2023
Cyber Security
In a move that has raised concerns among cybersecurity experts, Google recently introduced eight new top-level domains, including .mov and .zip. While these domains offer new opportunities for
August 3, 2023