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Paige Williams

Paige Williams works on articles related to Cyber Security and Customer Experience (CX) and B2B Marketing. With a deft ability to translate the complex and technical, Paige stands out in a sea of writers. Readers looking to maximize their customer experience regularly turn to Paige's pages for phenomenal guidance, insights, and advice. 
Cloud Attack on Meson Network Leads to Costly Resource Hijack
Cyber Security
Cloud Attack on Meson Network Leads to Costly Resource Hijack

The Meson Network, which uses a blockchain framework to function as a Content Delivery Network (CDN), was targeted by a highly sophisticated cyber-attack. In a coordinated effort that took advantage of several security weaknesses, the attackers zeroed in on Meson’s cloud-based infrastructure. This decentralized network is designed to distribute content globally in an efficient manner, but it became vulnerable to

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How Is AI Revolutionizing Customer Service in Contact Centers?
Customer Experience (CX)
How Is AI Revolutionizing Customer Service in Contact Centers?

The realm of customer engagement and enterprise processes is undergoing a dramatic transformation, fueled by the rapid evolution of artificial intelligence (AI). These advancements are not only reshaping the way businesses communicate with their clientele but are also paving the way for novel operational efficiencies. AI technologies are at the forefront of this paradigm shift, introducing innovative tools and platforms

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How Will Zero Trust PAM Modernize Cybersecurity?
Cyber Security
How Will Zero Trust PAM Modernize Cybersecurity?

As cyber threats become more sophisticated, organizations recognize the need for a new defensive posture. The concept of Zero Trust Privileged Access Management (PAM) is gaining traction in response to the realization that threats from within can be as harmful as those from outside. Zero Trust PAM departs from traditional perimeter-based security and assumes that no user or system should

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How Do Critical Vulnerabilities in ArubaOS Impact Network Security?
Cyber Security
How Do Critical Vulnerabilities in ArubaOS Impact Network Security?

Network security is crucial for the protection of an organization’s IT infrastructure, and any vulnerabilities within these systems pose a significant risk. ArubaOS, the operating system that powers Aruba Networks’ switches, is integral to the management of network traffic and data security. The discovery of critical vulnerabilities within ArubaOS is a cause for concern, as it potentially leaves networks open

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Is Your TeamCity Deploy Safe from the New Critical Flaw?
Cyber Security
Is Your TeamCity Deploy Safe from the New Critical Flaw?

JetBrains TeamCity, a pivotal tool in the continuous integration process for many companies, is currently confronting a severe security threat. This flaw, exposing systems to unauthorized access with a critical 9.8 out of 10 CVSS score, poses a risk not just to individual entities but to the integrity of entire supply chains. The vulnerability essentially allows attackers to bypass authentication

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How Does Blume Use Customer Feedback for Growth?
Customer Experience (CX)
How Does Blume Use Customer Feedback for Growth?

Blume has tapped into the potent resource of customer feedback to fuel its product development, marking a significant departure from a solely in-house innovation model. This strategic pivot to prioritize customer preferences and suggestions has not only been a testament to Blume’s agility but also a key factor in its continuous growth and relevance in a competitive marketplace. Customers’ insights

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Are Apple Devices Safe? Urgent Update for Zero-Day Flaws
Cyber Security
Are Apple Devices Safe? Urgent Update for Zero-Day Flaws

Apple has once again underscored its commitment to user security by releasing urgent security updates addressing two severe zero-day vulnerabilities, known as CVE-2023-23225 and CVE-2023-23296. These loopholes posed substantial risks as they were actively being exploited to circumvent kernel memory safeguards, granting potential device control to unauthorized parties. The urgency of these flaws spurred Apple to integrate fixes into various

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VMware Patches Critical USB Flaws in ESXi, Workstation, Fusion
Cyber Security
VMware Patches Critical USB Flaws in ESXi, Workstation, Fusion

Broadcom-owned VMware has recently taken a major stride in reinforcing the cybersecurity landscape of its virtualization products. The focal point of this initiative was the remediation of a set of alarming security vulnerabilities discovered in several of its offerings, namely ESXi, Workstation, and Fusion. The most critical among these were two use-after-free flaws found within the XHCI USB controller. Flagged

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Can Web-Based PLC Interfaces Enable Covert Cyber Attacks?
Cyber Security
Can Web-Based PLC Interfaces Enable Covert Cyber Attacks?

The integration of web services within programmable logic controllers (PLCs) has revolutionized the capabilities of industrial control systems (ICS), permitting levels of monitoring and operational control that were previously unattainable. These modernizations, while streamlining processes and enhancing productivity, inadvertently expose critical infrastructures to novel cybersecurity threats. Researchers from the Georgia Institute of Technology have underscored this vulnerability by developing new

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NoName057(16) Escalates DDoS Attacks Amid Ukraine-Russia Conflict
Cyber Security
NoName057(16) Escalates DDoS Attacks Amid Ukraine-Russia Conflict

Amid the ongoing Russia-Ukraine conflict, cyber warfare has emerged as a significant battlefield. The hacktivist group NoName057(16), known for advocating pro-Russian perspectives, has increased its cyber-attack efforts on countries that support Ukraine. Specializing in distributed denial-of-service (DDoS) attacks, the group targets the online infrastructures of nations, particularly in government and key economic sectors. Through their Project DDoSia, NoName057(16) has systematically

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Malicious AI Models Breach Cyber Defenses on Hugging Face Platform
Cyber Security
Malicious AI Models Breach Cyber Defenses on Hugging Face Platform

The merger of artificial intelligence (AI) and machine learning (ML) with digital technologies has been groundbreaking, yet precarious. This blend has propelled system efficiencies to new levels but has also unlocked sophisticated cyber threats, testing our data security defenses. A prime example is the recent uncovering of numerous AI and ML models laced with malevolent code on the Hugging Face

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How Does TA577 Cybercrime Group Steal NTLM Credentials?
Cyber Security
How Does TA577 Cybercrime Group Steal NTLM Credentials?

The digital threat landscape is constantly evolving, presenting organizations with new and sophisticated attack strategies. TA577, a notorious cybercrime group, is at the forefront of these threats with their expertise in credential theft. This group targets companies worldwide, penetrating security perimeters and capturing sensitive information with precision. TA577 utilizes a range of malware and phishing techniques to trick employees and

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