The technological landscape continues to evolve, and businesses are constantly seeking innovative solutions to enhance their customer support operations. Freshworks has emerged as a key player, presenting its cutting-edge Agentic AI Platform that not only answers queries but actively resolves service requests. This shift in AI functionality marks a critical juncture in the evolution of customer service. Unveiled during the
In an ambitious bid to tackle an intricate cyber threat, the U.S. Department of State has launched an unprecedented initiative: offering a staggering $10 million reward for information on the notorious RedLine infostealer network. This operation serves as a testament to the escalating battle against cybercrime, especially threats targeting critical national infrastructure. At the center of this initiative is Maxim
In the ever-evolving landscape of digital security, email domain spoofing stands out as a formidable challenge, threatening both individuals and organizations globally. A recent investigation by EasyDMARC reveals that over 90% of the world’s most prominent email domains are significantly vulnerable to such spoofing attacks. Cybercriminals efficiently exploit these vulnerabilities to initiate phishing schemes, potentially compromising sensitive user information. Despite
As the digital landscape rapidly evolves, the demand for cybersecurity professionals in the UK is outpacing supply. Job vacancies in the field are reportedly growing 10-12% annually, highlighting a profound skills gap. Currently, there are around 17,000 unfilled cybersecurity positions, which are expected to surge, intensifying concerns about the nation’s digital safety. This shortage presents a significant challenge, as the
In today’s rapidly evolving business landscape, the effective personalization and scaling of customer experiences within the B2B sector have become pivotal areas of focus. Companies are navigating the dual challenge of catering to unique customer demands while simultaneously broadening their reach. As organizations strive to engineer a customer-first approach, this transformation involves adopting innovative strategies that balance tailored experiences with
Amidst the rapidly evolving landscape of employment, the contact center industry faces persistent challenges that demand innovative solutions. The traditional model, characterized by rigid schedules and limited autonomy, has been plagued by high turnover rates and employee dissatisfaction. This escalating issue necessitates a paradigm shift, inviting businesses and agencies to explore the potential of a freelance-based approach—an adaptive model catering
In an era increasingly marked by rapid technological advancements and continuously shifting consumer behaviors, businesses find themselves at a crossroads when it comes to effective marketing strategies. Traditional lead-based tactics have shown declining effectiveness, especially in the face of an oversaturated digital marketplace and advancing artificial intelligence that demands more personalized and ethical interaction with potential clients. The practice of
In today’s rapidly evolving digital landscape, traditional methods of cybersecurity have increasingly proven inadequate in addressing the myriad of sophisticated threats facing organizations. The vast scale and complexity of modern networks call for a paradigm shift from reactive safety measures to more proactive practices. Threat hunting—a strategic and systematic process of actively searching for potential security breaches within networks—emerges as
The highly interconnected environments of software development present inherent risks that can lead to cybersecurity vulnerabilities. Recently, the exploitation of flaws in Ivanti Endpoint Mobile Manager (EPMM) highlighted the vulnerabilities posed by open-source libraries. Two notable vulnerabilities, CVE-2025-4427 and CVE-2025-4428, have been exploited, allowing hackers to gain unauthorized access and execute remote code. The situation unveiled intricate challenges regarding the
The cybersecurity landscape has undergone significant changes as global businesses adapt to the increase in cybersecurity threats and technological advancements. Organizations worldwide are witnessing a transformation in how they allocate resources to address an intensified threat environment and support ongoing business growth. This shift is marked by a notable increase in cybersecurity spending, driven by a few key factors. As
A significant cybersecurity incident has emerged, targeting developers within the Ruby programming community and revealing vulnerabilities in commonly trusted software packages. This sophisticated supply chain attack involves attackers impersonating legitimate Ruby packages from Fastlane, an open-source platform widely used for expediting mobile app development. These replicas mimic popular plug-ins, surreptitiously infiltrating developers’ workflows and inadvertently exposing sensitive data. The strategy
In an age where cyber threats are increasingly sophisticated, the recent completion of Operation Secure marks a significant milestone in the global fight against cybercrime. Conducted by INTERPOL to target infostealer malware within the Asia-Pacific region, this operation took place from January to April 2025, leading to remarkable outcomes in dismantling malicious infrastructures. This collaborative effort engaged law enforcement from
