Customer Experience (CX)
Imagine a world where every customer interaction with a company is seamless, enjoyable, and leaves a lasting positive impression. This scenario becomes possible through the leadership of a
December 3, 2024
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Cyber Security
In a significant shift marking an evolution in their cyber attack strategies, the North Korean hacking group Kimsuky has been identified employing phishing attacks that completely lack malware,
December 3, 2024
Cyber Security
In the ever-evolving digital age, cybersecurity has become a critical concern for organizations worldwide, with healthcare systems like the UK’s National Health Service (NHS) facing increasingly sophisticated attacks.
December 3, 2024
Customer Experience (CX)
During the third quarter of 2025, Best Buy showcased the success of its customer-centric strategies, resulting in improved operations and higher customer satisfaction despite a moderate sales decline.
December 2, 2024
Customer Experience (CX)
As businesses face increasing competition and elevated customer expectations, delivering exceptional customer service has become a vital strategy. One of the primary methods companies are using to meet
December 2, 2024
Customer Experience (CX)
Customer feedback has always played a critical role in shaping business strategies and improving products and services in the B2B sector. Traditionally, companies have relied on surveys, such
December 2, 2024
Customer Experience (CX)
In today’s competitive business environment, customer attention and loyalty are paramount, necessitating ongoing efforts by brands to meet ever-changing expectations. Artificial intelligence (AI) has emerged as a pivotal
December 2, 2024
Cyber Security
The integrity of Romania’s ongoing presidential election has come under scrutiny after the national security council raised alarms about potential cyber-attacks that could sway the results. During a
December 2, 2024
Customer Experience (CX)
In the face of customer frustration with poor experiences, businesses must take proactive steps to improve satisfaction. Recently, a Forrester report highlighted an alarming trend: customer satisfaction in
November 27, 2024
Cyber Security
The increasing number of North Korean IT workers masquerading as professionals from other countries to obtain remote employment and freelance agreements poses a significant threat to global businesses.
November 27, 2024
Customer Experience (CX)
The transformative impact of human-centric artificial intelligence (AI) on customer experience (CX) and loyalty is the focus of Zendesk’s “2025 Customer Experience Trends Report”. This comprehensive study, based
November 26, 2024
Customer Experience (CX)
Artificial intelligence (AI) is revolutionizing the customer experience (CX) landscape, offering businesses new ways to enhance customer satisfaction and drive return on investment (ROI). This transformation is primarily
November 26, 2024