Cyber Security
A new open-source tool has been launched by MITRE and the US Cybersecurity and Infrastructure Security Agency (CISA) to emulate cyberattacks on operational technology (OT). This joint initiative
September 8, 2023
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Customer Experience (CX)
In the ultra-competitive world of business, gaining customers’ trust is paramount to success. Google, a tech giant that has shaped the digital landscape, recognized this early on and
September 8, 2023
Customer Experience (CX)
In today’s competitive marketplace, delivering a positive customer experience (CX) is paramount for companies seeking to foster customer satisfaction and loyalty. Recognizing the direct impact of CX on
September 8, 2023
Customer Experience (CX)
In an era where customer expectations are rapidly evolving, businesses have finally recognized the importance of adopting a customer-first strategy. This transformative endeavor goes beyond simply altering a
September 8, 2023
Cyber Security
Freecycle, a popular online platform for giving away and receiving free items, found itself at the center of a significant data breach recently. The organization is now urging
September 7, 2023
Cyber Security
As educational institutions gear up for the new term, cyber attackers continue to target schools, disrupting operations and raising concerns over data security. The recent victims of serious
September 7, 2023
Customer Experience (CX)
Transitioning from one-size-fits-all propositions to hyper-personalization, fueled by data analytics and artificial intelligence (AI), has become imperative for businesses. This article explores how hyper-personalization goes beyond surface-level customization
September 7, 2023
Cyber Security
Chaes, a sophisticated malware, initially emerged in 2020 with the purpose of targeting e-commerce customers in Latin America, especially Brazil. The primary objective of this malicious software is
September 6, 2023
Customer Experience (CX)
Waiting is a universal experience that customers often find irksome and frustrating. Acknowledging this fact, businesses must address customer waiting time to ensure a positive overall experience. In
September 6, 2023
Customer Experience (CX)
In today’s competitive business landscape, providing exceptional customer experiences has become a strategic imperative. A customer’s overall interaction with a company or brand throughout their journey defines their
September 6, 2023
Cyber Security
In a concerning incident, British military and intelligence sites have fallen victim to a cyberattack orchestrated by the notorious LockBit ransomware group. Wolverhampton-based manufacturer Zaun recently disclosed that
September 5, 2023
Customer Experience (CX)
In today’s highly competitive business landscape, delivering exceptional customer experiences is crucial for success regardless of the industry. However, many customer experience professionals often find themselves caught up
September 5, 2023