Glassbox, a leader in AI-driven customer intelligence solutions, has earned recognition across multiple categories, including Session Replay, Mobile App Analytics, Digital Analytics, and Product Analytics, in G2’s 2024 Summer Report. The company has secured top positions in all CX and VoC categories for web and mobile applications, solidifying its status as the industry benchmark in digital experience intelligence. Hundreds of
The global manufacturing sector, a linchpin of the economy, is increasingly targeted by sophisticated cyber threats. A recent study by EasyDMARC highlights that while a majority of manufacturing firms have adopted DMARC (Domain-based Message Authentication, Reporting, and Conformance), only a fraction have configured it to the most secure settings. This gap in cybersecurity leaves these firms vulnerable to phishing and
Recent headlines have brought attention to a specific vulnerability in the HTTP File Server (HFS), designated as CVE-2024-23692. This vulnerability allows remote code execution, giving attackers the potential to install malware and take over systems running affected versions of HFS. Given the critical nature of this issue, it’s imperative to understand the methods for defending against such threats. This article
The digital landscape faced a monumental shock when almost 10 billion passwords were leaked on a popular hacking forum. Discovered by Cybernews investigators, the data breach was orchestrated by a user operating under the alias ‘ObamaCare,’ who shared a dataset named ‘rockyou2024.’ This breach significantly surpasses any prior known compilations and raises alarming concerns for internet users worldwide. This unprecedented
In today’s fiercely competitive landscape, companies are increasingly recognizing the strategic importance of customer experience (CX) in achieving broader business objectives. Far from being just a feel-good initiative, CX serves as a powerful driver of value and profitability. This article delves into the integral role of CX, shedding light on how it can be leveraged to produce measurable economic benefits
In today’s competitive business landscape with inflation, rising costs, talent acquisition challenges, and supply chain disruptions, providing an exceptional customer experience is no longer just a nice-to-have; it’s essential for growth and success. For small to mid-size companies, focusing on customer experience can be a powerful differentiator that drives customer loyalty, word-of-mouth referrals, and ultimately, revenue growth. This article delves
The cybersecurity landscape in 2024 has become increasingly fraught with threats, one of the most notable being the emergence of a ransomware-as-a-service (RaaS) operation known as Eldorado. First detected in March 2024, Eldorado has rapidly gained notoriety for its advanced tactics and cross-platform capabilities, affecting a broad range of industries across multiple geographies. This article delves into Eldorado’s technical attributes,
In May 2024, cybersecurity researchers at Kaspersky uncovered a new Advanced Persistent Threat (APT) that has rapidly drawn attention: CloudSorcerer. This sophisticated cyber espionage tool targets Russian government entities, utilizing advanced techniques that challenge traditional cybersecurity measures. CloudSorcerer further solidifies the evolving nature of cyber threats in today’s interconnected world, underscoring the need for enhanced security protocols and vigilant monitoring.
The Mekotio banking trojan is an evolving cybersecurity threat primarily targeting Latin American countries such as Brazil, Chile, Mexico, Spain, and Peru. This sophisticated malware aims to steal sensitive banking credentials and has been active since at least 2015. Understanding its distribution methods, operational mechanics, and effective mitigation strategies are crucial for safeguarding financial and personal information. The increasing complexity
The rapid advancement of technology has led to an era where cyber threats are evolving both in sophistication and aggressiveness. The fusion of artificial intelligence (AI) and deepfake technology has fortified the capabilities of cybercriminals, posing substantial security challenges. Against this backdrop, the cybersecurity community must adapt by employing strategies such as comprehensive visibility, defense in depth, and zero trust
In the rapidly evolving landscape of customer experience (CX) management, businesses are constantly urged to innovate due to advancing technologies and changing consumer expectations. A significant theme is the transformative power of artificial intelligence (AI) in enhancing CX outcomes. AI-driven chatbots, predictive analytics, and personalized marketing have become integral to reshaping how companies engage with their customers. Simultaneously, the growing
In the rapidly evolving digital landscape, customer experience (CX) has become a crucial differentiator for businesses across industries. Customers today interact with brands through a myriad of channels, including websites, mobile apps, and social media, creating a complex, non-linear journey. As a result, Chief Experience Officers (CXOs) must navigate these multifaceted interactions to deliver seamless and personalized experiences. Leveraging technological
