Paige Williams, Author at B2Bdaily.com

Customer Experience (CX)

DXPs Shine with AI and M&A, Transforming Digital Experience

In the fast-evolving landscape of Digital Experience Platforms (DXPs), the transformative effects of artificial intelligence (AI) and mergers and acquisitions (M&A) are becoming more evident. Despite budgetary pressures, investments in DXPs continue, driven by the increasing demand for personalized, omnichannel customer interactions. AI-Driven Capabilities Revolutionize DXPs Integrating Generative AI Generative AI is reshaping the DXP landscape by enhancing personalization and

March 13, 2025

Customer Experience (CX)

Optimizing Marketing: AI and Human Insights for Customer Retention

The integration of artificial intelligence (AI) into marketing strategies has revolutionized how businesses engage with their customers. By combining predictive analytics with human insights, companies can enhance customer experience, increase retention rates, and ensure sustained growth. This article delves into how top-performing brands are effectively utilizing AI to achieve these goals. In an increasingly competitive market, understanding customer needs and

March 13, 2025

Cyber Security

Are North Korean Hackers Exploiting Zoom to Steal Cryptocurrency?

In an alarming development that has shaken the cryptocurrency community, it has come to light that North Korean cybercriminals are targeting cryptocurrency founders using fake Zoom calls. According to recent reports, at least three cryptocurrency founders have encountered these sophisticated hacking attempts in the past few days. A member of the white hat hacker group, the Security Alliance, revealed that

March 13, 2025

Customer Experience (CX)

How to Develop a White-Glove Customer Service Strategy in 2025?

Excellent customer service transcends merely responding to customer inquiries or addressing complaints. The key lies in anticipating customer needs and ensuring they feel like your top priority. This personalized, meticulous care is known as white-glove customer service, the gold standard in customer support. Implementing such impeccable service can help brands cultivate customer loyalty and gain a significant competitive advantage over

March 13, 2025

Customer Experience (CX)

Pam Golding Responds Swiftly to Cyber Attack, Enhances Security Measures

In an era where data security is paramount, the recent cyber attack on South African real estate firm Pam Golding has raised significant concerns and highlighted the importance of robust cybersecurity measures. The company, which boasts over 300 offices across Sub-Saharan Africa and additional locations in the UK, Germany, Mauritius, Seychelles, Spain, Portugal, and the US, recently announced that it

March 13, 2025

Customer Experience (CX)

Is Voice or Text Leading Customer Service Chatbots in 2025?

The year 2025 marks a significant milestone in the rise of chatbots, which have seamlessly integrated into customer service operations across an array of industries. Both voice and text chatbots have undergone swift and impactful advancements, driven by strides in artificial intelligence and natural language processing. As these technologies have matured, the debate over which method—voice or text—dominates the customer

March 13, 2025

Customer Experience (CX)

How Will QR Codes Transform Retail’s Omnichannel Strategies by 2027?

The resurgence of QR codes during the pandemic has breathed new life into what was once seen as cumbersome technology, thanks to the necessity for touchless interactions and seamless smartphone integration. Consumers can now access a wealth of product information with a simple scan, significantly enhancing their in-store shopping experiences. 64% of consumers have had their shopping experiences improved through

March 13, 2025

Customer Experience (CX)

How Can AI Agents Transform Customer Service and Enterprise Operations?

Artificial intelligence (AI) is revolutionizing numerous industries, and customer service is no exception. From banking to healthcare and retail, AI agents, including virtual assistants and chatbots, are now pivotal in managing customer inquiries effectively. Their promise of faster responses and 24/7 availability marks these AI-powered agents as transformative technologies. As businesses strive to enhance efficiency and customer experiences, the integration

March 13, 2025

Cyber Security

How Is Microsoft Tackling Active Exploitation of Zero-Day Flaws?

Microsoft has recently taken aggressive measures to address significant security vulnerabilities within its software. In its latest Patch Tuesday update, the company released patches for 57 security flaws, including six zero-day vulnerabilities that have been actively exploited by cyber adversaries. This move demonstrates Microsoft’s ongoing commitment to safeguarding users against the evolving threat landscape. Swift and Comprehensive Response Addressing Critical

March 13, 2025

Cyber Security

Urgent Microsoft Windows Updates Needed to Fix Active Vulnerabilities

The Critical Importance of Updating An Extraordinary Number of Active Vulnerabilities Trend Micro’s Zero Day Initiative has described the current state of security vulnerabilities in Microsoft applications and components as ‘extraordinary,’ painting a worrisome picture for users worldwide. The March Patch Tuesday update highlighted a staggering 56 new CVEs (Common Vulnerabilities and Exposures) across various platforms, including Windows, Azure, .NET,

March 13, 2025

Customer Experience (CX)

Balancing AI and Human Touch to Boost Customer Loyalty in Modern Times

In the evolving landscape of customer service, finding the right balance between technological advancements and personal engagement has become a crucial factor in fostering customer loyalty. As artificial intelligence (AI) and automation grow more prevalent, businesses must explore innovative ways to integrate these technologies without losing the human elements that build strong relationships. The rapid transformation fueled by these advancements

March 12, 2025

Customer Experience (CX)

How Can Digitalization Preserve Customer Loyalty in QSR Brands?

In today’s fast-paced world, Quick Service Restaurants (QSRs) face an ever-evolving landscape where customer loyalty is both a critical asset and a formidable challenge. 88% of customers would abandon a trusted brand after just two negative experiences. This stark statistic underscores the gravity of maintaining positive customer experiences. For QSR brands, digital transformation has emerged as a pivotal instrument in

March 12, 2025