Cyber Security
Kali Linux 2023.4, the latest version of the renowned operating system dedicated to ethical hacking and penetration testing, has been released by Offensive Security. Packed with new platforms,
December 8, 2023
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Customer Experience (CX)
In today’s digital landscape, data plays a crucial role in understanding customer behavior and driving business growth. To succeed in the initial stage of the customer journey, it
December 8, 2023
Customer Experience (CX)
The Rise of Generative AI in Contact Centers: Enhancing Customer Service and Streamlining Operations
In an ever-evolving digital landscape, contact centers are witnessing the rise of new intelligent capabilities that have revolutionized the way customer queries are handled. This year has seen
December 8, 2023
Cyber Security
In a concerning development, Microsoft has issued a warning regarding an ongoing exploitation of a known vulnerability in Outlook by a highly prolific Russian state-sponsored Advanced Persistent Threat
December 8, 2023
Customer Experience (CX)
In today’s competitive business landscape, customer experience has emerged as a critical differentiator. Companies have realized that providing exceptional customer experiences goes beyond just satisfying customers—it is the
December 7, 2023
Cyber Security
In today’s digital landscape, third-party software-as-a-service (SaaS) solutions have become an integral part of organizations, offering convenience, scalability, and cost-effectiveness. However, this dependence on third-party vendors introduces new
December 7, 2023
Cyber Security
In today’s digital landscape, cyber attacks have become increasingly sophisticated, and one particular tactic that has seen a rise in complexity is brand impersonation. Threat actors are now
December 7, 2023
Customer Experience (CX)
In today’s fast-paced business landscape, the digital customer experience (CX) has become a crucial battleground for companies striving to differentiate themselves. To gain a competitive edge and drive
December 6, 2023
Customer Experience (CX)
Contact centers play a crucial role in shaping customer experiences. The root of positive experiences for many customers derives from interactions with the contact center. Whether it’s a
December 6, 2023
Cyber Security
Since its emergence in July 2023, the cross-platform botnet known as P2Pinfect has been making headlines due to its rapid expansion. Now, this notorious Rust-based malware has taken
December 6, 2023
Cyber Security
Booking.com, one of the largest online travel agencies globally, is facing a growing problem as scammers target its customers. Despite Booking.com’s claims of having secure systems in place,
December 6, 2023
Customer Experience (CX)
A successful feedback program is built on the foundation of commitment and resources. Without the support and involvement of key stakeholders and decision-makers, whether in terms of finances,
December 5, 2023