Customer Experience (CX)
Customer service and support play a vital role in shaping customer satisfaction and loyalty. However, to meet the ever-evolving needs of modern-day consumers, it is essential to reimagine
August 1, 2023
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Cyber Security
The US Cybersecurity and Infrastructure Security Agency (CISA) has recently published analysis reports on three malware families that were deployed in an attack exploiting a remote command injection
August 1, 2023
Customer Experience (CX)
In today’s highly competitive business-to-business (B2B) industry, customer loyalty has become increasingly crucial. However, with the lingering effects of supply chain shortages, customers are more willing than ever
July 31, 2023
Cyber Security
Maximus Data Breach Exposes Personal Details of Millions; Cl0p Ransomware Gang Claims Responsibility
In a shocking security breach, US government contractor Maximus reported a massive data breach that has exposed the personal details of 8 to 11 million individuals. The breach
July 31, 2023
Cyber Security
In an era where cyberattacks have become increasingly frequent and damaging, the necessity of prompt and transparent disclosure has garnered significant attention. The Securities and Exchange Commission (SEC)
July 31, 2023
Customer Experience (CX)
In today’s highly competitive marketplace, the success of a business is greatly influenced by how customers perceive its products or services. One powerful tool that can make or
July 31, 2023
Cyber Security
In a recent security disclosure, the Ninja Forms plugin for WordPress has been found to have multiple vulnerabilities, putting over 800,000 websites at risk. These flaws, tracked as
July 31, 2023
Cyber Security
The rapid advancement of cloud technology has revolutionized the computing landscape, reshaping the way applications are developed and deployed. Cloud-native methods have emerged as a groundbreaking approach in
July 31, 2023
Cyber Security
In today’s interconnected digital landscape, the rampant proliferation of sophisticated malware poses a significant threat to computer systems and networks. Malware protection solutions have become indispensable in ensuring
July 31, 2023
Customer Experience (CX)
In today’s competitive marketplace, customer experience (CX) has emerged as a key differentiator for brands. While product quality and service offerings remain important, a brand’s ability to deliver
July 27, 2023
Customer Experience (CX)
In today’s fiercely competitive business landscape, understanding the concept of touchpoints is crucial for organizations seeking to build strong customer relationships, boost satisfaction, and drive growth. Touchpoints refer
July 27, 2023
Cyber Security
In today’s digitally driven world, e-commerce has revolutionized the way businesses operate. However, this convenience comes with the responsibility of handling and safeguarding sensitive data, including personal details
July 27, 2023