
The deployment of generative AI (GenAI) within the telecom industry marks an exciting venture, currently in its early stages, particularly underscored by the advancements from companies like Amdocs. At the recent Digital Transformation World (DTW) event in Copenhagen, Amdocs’ Chief Marketing Officer, Gil Rosen, unveiled their amAIz platform, designed to outperform human customer service agents, signaling a significant innovation in










