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Caitlyn Jones

Caitlyn Jones tackles the world of Employment Law and FinTech Insurance in her work. Employment Law is a key area across all businesses, and Caitlyn brings an eagle eye for detail to her writing, ensuring processes, procedures, and the latest rules and legislation are always uncovered, dissected, and made easy to apply. 
Strategies for Retaining Insurance Customers with Personalization and Tech
FinTech Insurance
Strategies for Retaining Insurance Customers with Personalization and Tech

In the competitive landscape of the insurance industry, retaining customers is crucial for driving profitability and sustainable growth. As customer expectations evolve, insurers must adapt by leveraging personalization and technology to enhance customer engagement and satisfaction. This article explores effective strategies for retaining life and health insurance customers through personalized policy management, digital engagement, and proactive communication. Personalized Policy Management

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Labor Dept. Penalizes Home Care Firm for Third Overtime Violation
Employment Law
Labor Dept. Penalizes Home Care Firm for Third Overtime Violation

The U.S. Department of Labor (DOL) has taken action against T.G.H. Management Group Inc., a home care company based in California, for failing to pay overtime wages, marking its third violation of the Fair Labor Standards Act (FLSA). The Department of Labor’s recent investigation uncovered that T.G.H. Management Group failed to compensate 70 employees appropriately for their overtime work. Additionally,

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Can ResQ Machine-Led Reserving Transform Insurance Financial Reporting?
FinTech Insurance
Can ResQ Machine-Led Reserving Transform Insurance Financial Reporting?

In the ever-evolving landscape of the insurance industry, one of the most enduring and significant challenges has been the high costs and infrequency associated with financial reporting analyses. Addressing this issue, WTW, a global advisory, broking, and solutions company, has launched ResQ Machine-led Reserving, promising to revolutionize how insurers and reinsurers handle financial reporting and reserving processes. This advanced product

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How Will Pro Global’s Digital Services Revolutionize Insurance?
FinTech Insurance
How Will Pro Global’s Digital Services Revolutionize Insurance?

Pro Global, a prominent advisor in the specialist insurance sector, has taken significant strides forward with the enhancement and expansion of its Digital Services, led by Kristy Lovegrove, Group Head of Technology. This initiative is designed to meet the burgeoning demand for automation and efficiency across the global re/insurance industry. Following Pro’s acquisition of Propel Automation in 2023, the company

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CyberCube and Miller Team Up to Enhance Cyber Risk Management
FinTech Insurance
CyberCube and Miller Team Up to Enhance Cyber Risk Management

In a significant development within the cyber risk management landscape, CyberCube, a leader in cyber risk analytics, has formed a strategic alliance with Miller, an independent specialist (re)insurance broker. The collaboration integrates CyberCube’s Broking Manager and Prep Module tools into Miller’s operational practices, significantly enhancing their ability to quantify and mitigate cyber risks. With a rich history dating back to

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How Does The Bolt and Salesforce Partnership Enhance Insurance Quoting?
FinTech Insurance
How Does The Bolt and Salesforce Partnership Enhance Insurance Quoting?

The partnership between Bolt and Salesforce aims to revolutionize the way insurance quoting processes are handled by integrating Salesforce’s Financial Services Cloud (FSC) with Bolt’s expansive insurance exchange. This collaboration leverages the strengths of Salesforce’s Customer Relationship Management (CRM) capabilities and Bolt’s extensive network of insurance providers, paving the way for a faster and more accurate quoting system. The unified

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Concirrus Unveils Real-time Data Tool for Aviation Risk Management
FinTech Insurance
Concirrus Unveils Real-time Data Tool for Aviation Risk Management

In a move set to revolutionize the aviation insurance industry, Concirrus has introduced its new Aviation Aggregations module, which is designed to tackle key challenges faced by aviation underwriters in assessing risk exposure and managing portfolios. This module is part of Concirrus’s broader aviation platform and aims to enhance real-time data insights and advanced analytics. The Aviation Aggregations module offers

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Are Global Commercial Insurance Rates Finally Stabilizing?
FinTech Insurance
Are Global Commercial Insurance Rates Finally Stabilizing?

The Global Insurance Market Index, published today by Marsh, revealed that global commercial insurance rates experienced their first decline in seven years. In the third quarter of 2024, rates dropped by 1%, marking the first decrease since Q3 2017. This decline indicates a continuation of the moderating rate trend observed in recent quarters. The key factors driving this trend include

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How Does ResQ ML Transform P&C Insurance Reserving Practices?
FinTech Insurance
How Does ResQ ML Transform P&C Insurance Reserving Practices?

WTW (NASDAQ: WTW), a leading global advisory, broking, and solutions company, has recently launched ResQ Machine-led Reserving, an innovative technology poised to revolutionize the insurance and reinsurance reserving practices within the Property and Casualty (P&C) sector. For decades, the industry has grappled with expensive, infrequent, and low-granularity analyses, which have often hampered the efficiency and accuracy of financial reporting. With

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Best Insurance Launches AI-Led WhatsApp Service for Easy ASU Policies
FinTech Insurance
Best Insurance Launches AI-Led WhatsApp Service for Easy ASU Policies

Best Insurance has introduced an innovative AI-led WhatsApp service that allows customers to purchase insurance policies directly through the popular messaging platform. The service initially supports Accident, Sickness, and Unemployment (ASU) insurance, aiming to meet the growing demand for more convenient and flexible insurance solutions. This development is particularly geared towards younger customers, who increasingly expect seamless user experiences with

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Court Upholds Worker Termination Over Denied Month-Long Religious Leave
Employment Law
Court Upholds Worker Termination Over Denied Month-Long Religious Leave

In a significant legal ruling, a federal district court determined that the New York State Unified Court System (NYSUCS) did not violate Title VII of the Civil Rights Act of 1964 when it refused a senior office clerk’s request for a month-long leave to attend a religious retreat in India, ultimately leading to her termination. The decision is detailed in

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Prudential and 123Seguro Team Up to Expand Insurance in Latin America
FinTech Insurance
Prudential and 123Seguro Team Up to Expand Insurance in Latin America

Prudential Financial, Inc. has joined forces with 123Seguro, a leading online insurance platform in Latin America, to broaden their insurance offerings, particularly in Brazil and Mexico. This partnership is set to significantly influence the accident & health, life, and ancillary insurance markets within these countries. Considering that less than 20% of the population in these nations currently hold life insurance

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