The COVID-19 pandemic has put enormous stress on healthcare providers, forcing them to adapt their processes and workflows quickly. One of the challenges that healthcare providers have faced during the pandemic is insurance authorization for imaging and radiology services, which has become a bottleneck, leading to delays in patient care. To address this challenge, the Atlantic Health System undertook a
Spanish bank BBVA has announced its plans to put artificial intelligence and data technologies at the heart of its business strategy. BBVA intends to leverage these technologies to enhance internal processes, risk management, growth, and customer-facing services. To support these efforts, BBVA has partnered with Amazon Web Services (AWS) to utilize cloud-based machine learning and analytics. BBVA’s strategy is to
Financial organizations are now turning to AI to offer a tailored customer experience. DNB, the Nordic Bank, is one of the latest institutions to implement Conversational AI to enhance its existing customer service. With the rise of digital banking, the bank has recognized the need to provide customers with fast and efficient solutions to their problems. In this article, we
The fintech market size reached USD 158.9 billion in 2021, according to recent reports. The growth of the fintech market has been fuelled by technological advancements, increasing digitization, and user-friendly mobile and web applications. Despite the impact of the COVID-19 pandemic on the global economy, the fintech market has continued to grow at a steady pace. The fintech market is
Open source technology is gaining increasing popularity in the financial world. As more and more financial organizations adopt this technology, they are discovering the numerous benefits it offers, including accelerated product development timelines, meeting regulatory demands, exceeding customer expectations, and staying competitive in an increasingly crowded market. However, the very nature of the technology can also pose security concerns, especially
Embedded finance has rapidly become one of the most talked-about areas of fintech innovation in recent years. Defined as the integration of financial services into non-financial products and services such as retail, mobility, or healthcare, embedded finance is fast becoming a growth opportunity for businesses of all sizes, particularly small and medium-sized enterprises (SMEs). The Growth Potential of the Embedded
The banking and financial services industry has been leveraging the latest technologies to improve customer experiences and streamline their workflows. A combination of technologies such as artificial intelligence (AI), natural language processing (NLP), and robotic process automation (RPA) is helping the industry move forward in this direction. In this article, we will explore how these technologies are enhancing debt collection
As we move towards a more digitally enabled world, it’s not just the way we communicate or gather information that’s changing; the way we pay for goods and services is also evolving. Digital payments have become the new norm, replacing traditional methods such as cash or card payments. They offer a faster, more convenient, and secure way to manage transactions.
Matching businesses with the right partners is becoming increasingly difficult in today’s crowded market. Technology can help, but it can also be overwhelming. Finnovating, a Madrid-based startup, has developed its own Generative Pre-Trained Transformer called MatchGPT, to make B2B matchmaking simpler and more effective. Background on Finnovating and Its B2B Matching Platform Finnovating began as a B2B matching platform that
Advancements in technology have brought about the use of artificial intelligence (AI) in various industries, including banking. One of its most notable applications is the use of AI-powered chatbots to engage with customers. While chatbots can provide convenience and efficiency, they also come with challenges. In recent years, the Consumer Financial Protection Bureau (CFPB) has been monitoring the increasing use
The Consumer Financial Protection Bureau (CFPB) has been monitoring banks’ increasing use of AI-powered chatbots amid a surge of complaints from frustrated customers. While chatbots can offer a fast and efficient way for financial institutions to interact with customers, they can also lead to customer frustration, reduced trust, and even violations of the law. In this article, we will explore
Artificial Intelligence (AI) has become a game-changer for the financial services industry. With the advent of big data, fintech companies can now leverage AI to analyze vast amounts of financial data and provide insights, recommendations, and forecasts to customers. Moreover, AI tools are also improving risk management practices and facilitating financial inclusivity by providing credit opportunities to previously underserved individuals.
