The collaboration between Gupshup, a Conversation Cloud company, and Tonik Bank, the first digital-only neobank in the Philippines, signifies a profound shift in the way financial institutions can enhance customer service. At the heart of this collaboration is the introduction of a Generative AI chatbot designed to elevate customer experiences by providing instant, accurate responses to frequently asked questions. This
Embedded finance is revolutionizing how we interact with financial services in our daily lives. Traditionally, financial transactions required direct interaction with banks or other financial institutions. Today, embedded finance integrates these services into non-financial platforms, creating seamless experiences for users. Imagine booking a flight and getting insured in the same transaction or investing your spare change from a shopping app—all
The financial services industry constantly evolves, facing new challenges and opportunities in securing transactions and ensuring operational efficiency. Two notable advancements—ISO 20022 and Artificial Intelligence (AI)—are emerging as critical tools in the battle against fraud. This article delves into how these technologies can transform fraud detection and enhance financial security. ISO 20022 provides a standardized messaging framework that promotes detailed
Artificial intelligence (AI) is no longer just a futuristic concept; it has become a transformative force in industries worldwide, especially in the financial sector. Central banks are also leveraging this emerging technology to enhance their operations, leading to significant improvements in regulatory compliance, fraud detection, and economic stability. Let’s delve into how AI is revolutionizing financial systems and redefining the
Artificial intelligence (AI) stands as a pivotal technology transforming various sectors, and central banking is no exception. The profound impact of AI on central banks and the broader financial ecosystem encompasses both remarkable opportunities and significant risks. As highlighted in the Bank for International Settlements (BIS) Annual Economic Report 2024, central banks are urged to embrace AI while being mindful
The integration of advanced technologies, particularly artificial intelligence (AI), is rapidly transforming the business banking realm. U.S. Bank, one of the largest financial institutions in the United States, is making substantial strides in deploying AI-driven solutions to enhance the operational capabilities of small and medium-sized businesses (SMBs). Shruti Patel, Chief Product Officer for Business Banking at U.S. Bank, spearheads this
Since its inception in 2016, Webio has been on a mission to transform how companies in financial services, utilities, and retail manage payments and debt. By leveraging conversational AI, Webio has created a unique platform that optimizes customer interactions, making processes more efficient, compliant, and customer-friendly. Webio stands out in a crowded market by addressing the unique demands of sectors
In the ever-evolving landscape of cybersecurity, the need for innovative fraud prevention tools has never been more critical. With malicious activities growing both in complexity and frequency, organizations are under immense pressure to safeguard their assets and maintain trust with their stakeholders. TrackLight, a trailblazing firm specializing in AI-assisted fraud detection and prevention, has recently garnered significant attention after securing
Financial inclusion goes beyond merely providing access to financial products. Empowering individuals with financial literacy allows them to make informed decisions, heralding better financial planning, budgeting, and spending behavior. Conversely, financial illiteracy incurs significant costs. According to a 2022 survey by the US National Financial Educators Council, the annual cost of financial illiteracy is over $1,800 per household. This article
Google’s recent decision to indefinitely extend the grace period for existing real-money gaming apps on its Play Store has ignited significant backlash from various stakeholders, particularly in India. The All India Gaming Federation (AIGF) has vehemently criticized Google’s extension, labeling it as arbitrary, anti-competitive, and discriminatory. AIGF CEO Roland Landers voiced concerns about Google’s market practices, accusing the tech giant
In a significant development for the financial technology sector, embedded payment systems are forecasted to see a substantial increase in transaction value, driven largely by Account-to-Account (A2A) payments. This comes from a detailed study conducted by Juniper Research, which anticipates the global transaction value of embedded payments to more than double, surging from $1.1 trillion in 2024 to a staggering
Embedded finance is revolutionizing the way financial services are delivered by integrating them effortlessly into digital platforms. This integration enhances user experience by making financial processes more accessible, seamless, and convenient. The trend is catching on rapidly, promising significant benefits for both consumers and financial institutions. As technology continues to evolve and consumer expectations shift, the ability to embed financial
